Andreas Jørgensen Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region Of Denmark, Denmark

Part of the Performance & Value Management department that manages both Telenor & CBB commercial performance:- Pricing strategy for Mobile Voice & CBB Mix (streaming product)- Lead for Tactical Core Stream that handles GTM activities on CBB main products (Mobile Voice/Internet/Streaming)- Commercial Partnerships- Business cases on ad-hoc Commercial.

København, Hovedstaden, Danmark

Copenhagen, Capital Region, Denmark

- Device P&L Owner (+100 mDKK revenue)- Churn Management- Business Development- Campaign Activities

Copenhagen, Capital Region, Denmark

Leading a group of awesome team leaders and a sales performance coach.Together we manage our operation of 40 dedicated employees covering the following functions:- Frontline- Outbound- Education- Quality AssuranceAdditional responsibilities:- Sales & Service Metrics- Sales Management (+30.000 yearly sales)- Participating in Commercial & Weekly KPI.

Frederikskaj

Managing operations in the customer service department by leading 11 employees responsible for workforce management, recruiting, education, and quality assurance. Building on the core principles of the COPC framework in order to keep up with best practice in the industry and striving towards operational excellence and a high-performance culture where.

Copenhagen Area, Capital Region, Denmark

Driving value-adding change in the Customer Service department by implementing the international accredited COPC framework with the purpose of enhancing the customer experience together with the organizational performance.Among others I introduced a Balance Scorecard tracking the most relevant Key Performance Indicators and established a Quality Assurance.

Copenhagen Area, Capital Region, Denmark

Change of venue.Responsible for the same areas as in my former position with the addition of short- and long term planning of employees.

Ålborg Area, Denmark

Real time management of +100 employees in the customer service department in order to achieve and deliver targeted service levels across various channels together with monitoring and financial control of outsourcing partners.Furthermore responsible for handling and communicating threatening incidents and situations to the rest of the organisation as well.

Ålborg Area, Denmark

Starting from scratch.It was a valuable experience since you get to know customers on the most basic and direct level – living and reliving the joys and challenges as experienced by customers.

Hd Del 2, International Business

Completed courses in: - International Strategy and Leadership - International Marketing and Market Research - International Project.

Hd Del 1, Business Administration And Management, General

Completed courses in: - Business Administration - Corporate Law - Statistics - Economics - Scientific Methods - Entrepreneurship