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@knoefels.org
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6 phones found area 408, 215, and 650
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Andreas Knoefel is listed as Chief Customer Officer at Eloquent Cloud at Eloquent Cloud, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at knoefels.org, phone signal with area code 408, 215, 650, and a matched LinkedIn profile for Andreas Knoefel.
Andreas Knoefel previously worked as Chief Customer Officer at Eloquent Cloud and Strategic Advisor and Inventor of the Customer Success Performance Index™ at Cstuners. Andreas Knoefel holds Mba, Entrepreneurialship & Leadership from Santa Clara University.
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Builder of best-of-class Customer Success organizations, boosting subscription renewals, customer loyalty, and profitability in competitive markets by over 30%. Recognized as a Top50 Customer Success influencer who achieves best-in-class NRR of 150.Strong leadership, motivation, communication, negotiation, creative and analytical skills. At home in business and technology. MBA and Ph.D.Career highlights:• Redefined Customer Success for Apple 's SMB market, increasing subscription renewals in double digits using the Customer Success Performance Index™.• Designed, built and managed all Post-Sales for SAP, Agile, Interwoven and several start-ups. Exceeded revenue targets and profitability goals in excess of 30%.• Successfully transformed services practices in response to changing strategic objectives and markets.• Negotiated, closed and led strategic engagements in excess of $50 million• Escalation resolution leader, preventing litigation, business and reputation loss of over $500 million.• Designed, developed and implemented proven best practices for Customer Success and Professional Services• Built a 75-member Customer Care team for SAP from the ground upSpecialties:• Deliver business value and increase NRR and Customer Life Time Value. • Build and optimize Customer Success organizations.• Foster executive relationships with lighthouse accounts.• Rescue clients in distressPublications:• Sales won't save you this time around• Crossing the Renewals Chasm• Succeed like Southwest and Zappos through Servant Leadership• Revenue recognition for Fixed-Price Projects: A Primer• Project Management Across Cultures
Listed skills include Enterprise Software, Professional Services, Management, Saas, and 39 others.
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Agoura Hills, CA, US
Eloquent Cloud brings Small Business Solutions to the cloud. As the CCO, I enable direct customers, SI partners and SMB solution providers to rapidly scale, deploy, maintain and nurture thousands of SMB customers on the Eloquent Cloud platform.
Strategic advisor startups on Customer Success: How to build customers for Life using the Customer Success Performance Index™ and increase Net Revenue Retention above industry norms to 40%+ and NPS to 50+.
San Mateo, CA, US
Leader of the Cyber-Security Center of Excellence for government agencies, global defense contractors and financial institutions. Responsible for onboarding, QBRs and renewals.Delivered $3M+ deployments with 50%+ profitability and created reference accounts with highest CSAT scores. Transformed internal processes and best practices to Maturity Level 3 and.
Cupertino, California, US
Increase customer renewals with an improved user experience throughout the entire customer lifecycle. Improve customer success from on-boarding to sustained growth and renewal with targeted best practices, an engaged community, and continuous customer nurture.
Responsible for strategic account relationships to ensure long-term customer success and continued renewals. Influencing without authority between global customers, and Engineering, managing scope, mitigating issues and keeping the revenue on track are among the daily challenges.Successfully delivered a multi-million dollar portfolio and secured renewals.
Strategic web content management services for multiple small and medium sized businesses, improving content stickiness, navigation, and search ranking through taxonomy, information architecture, and process improvements.
San Jose, California, US
Responsible for the service delivery for content management solutions for online marketeers in the West Coast region. Exceeded profit targets by over 20%. Managed key customer relationships, winning substantial contracts and earning performance rewards for delivering on time and scope. Rescued multiple clients in jeopardy, and extended existing deals by.
San Ramon, California, US
Built, grew and managed Professional Services for emerging enterprise technology company. Defined and created Services Delivery infrastructure and best practices to deploy and onboard new customers.
Stockholm, Stockholms Län, SE
Chartered by the CEO of this Project and Portfolio Management startup with building a services organization for pre-sales, professional services, education, support, and sustaining engineering, exceeding a $2M revenue target.Established best practices, infrastructure and processes to improve responsiveness and efficiency of serving customers and prospects.
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Andreas Knoefel works for Eloquent Cloud.
Andreas Knoefel is listed as Chief Customer Officer at Eloquent Cloud at Eloquent Cloud.
AeroLeads has found 1 work email signal at @knoefels.org for Andreas Knoefel at Eloquent Cloud.
AeroLeads has found 6 phone signal(s) with area code 408, 215, 650 for Andreas Knoefel at Eloquent Cloud.
Andreas Knoefel is based in San Francisco Bay Area, United States, United States while working with Eloquent Cloud.
Andreas Knoefel has worked for Eloquent Cloud, Cstuners, Nextlabs, Inc., Apple, and Abbyy Usa.
You can use AeroLeads to view verified contact signals for Andreas Knoefel at Eloquent Cloud, including work email, phone, and LinkedIn data when available.
Andreas Knoefel holds Mba, Entrepreneurialship & Leadership from Santa Clara University.
Andreas Knoefel is listed with skills including Enterprise Software, Professional Services, Management, Saas, Crm, Start Ups, Strategy, and Leadership.
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