Andreas Knoefel work email
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Andreas Knoefel personal email
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Builder of best-of-class Customer Success organizations, boosting subscription renewals, customer loyalty, and profitability in competitive markets by over 30%. Recognized as a Top50 Customer Success influencer who achieves best-in-class NRR of 150.Strong leadership, motivation, communication, negotiation, creative and analytical skills. At home in business and technology. MBA and Ph.D.Career highlights:• Redefined Customer Success for Apple 's SMB market, increasing subscription renewals in double digits using the Customer Success Performance Index™.• Designed, built and managed all Post-Sales for SAP, Agile, Interwoven and several start-ups. Exceeded revenue targets and profitability goals in excess of 30%.• Successfully transformed services practices in response to changing strategic objectives and markets.• Negotiated, closed and led strategic engagements in excess of $50 million• Escalation resolution leader, preventing litigation, business and reputation loss of over $500 million.• Designed, developed and implemented proven best practices for Customer Success and Professional Services• Built a 75-member Customer Care team for SAP from the ground upSpecialties:• Deliver business value and increase NRR and Customer Life Time Value. • Build and optimize Customer Success organizations.• Foster executive relationships with lighthouse accounts.• Rescue clients in distressPublications:• Sales won't save you this time around• Crossing the Renewals Chasm• Succeed like Southwest and Zappos through Servant Leadership• Revenue recognition for Fixed-Price Projects: A Primer• Project Management Across Cultures
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Chief Customer OfficerEloquent Cloud Jan 2018 - PresentAgoura Hills, Ca, UsEloquent Cloud brings Small Business Solutions to the cloud. As the CCO, I enable direct customers, SI partners and SMB solution providers to rapidly scale, deploy, maintain and nurture thousands of SMB customers on the Eloquent Cloud platform.
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Strategic Advisor And Inventor Of The Customer Success Performance Index™Cstuners Jan 2018 - PresentStrategic advisor startups on Customer Success: How to build customers for Life using the Customer Success Performance Index™ and increase Net Revenue Retention above industry norms to 40%+ and NPS to 50+. -
Head Of Client SuccessNextlabs, Inc. Jan 2015 - Dec 2017San Mateo, Ca, UsLeader of the Cyber-Security Center of Excellence for government agencies, global defense contractors and financial institutions. Responsible for onboarding, QBRs and renewals.Delivered $3M+ deployments with 50%+ profitability and created reference accounts with highest CSAT scores. Transformed internal processes and best practices to Maturity Level 3 and reduced deployment times and cost by 50%. -
Customer Success StrategistApple 2014 - 2014Cupertino, California, UsIncrease customer renewals with an improved user experience throughout the entire customer lifecycle. Improve customer success from on-boarding to sustained growth and renewal with targeted best practices, an engaged community, and continuous customer nurture. -
Director Of Solutions DeliveryAbbyy Usa May 2011 - Dec 2013Responsible for strategic account relationships to ensure long-term customer success and continued renewals. Influencing without authority between global customers, and Engineering, managing scope, mitigating issues and keeping the revenue on track are among the daily challenges.Successfully delivered a multi-million dollar portfolio and secured renewals in excess of ten million dollars.
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Vp Services And SupportGreanleaf Jan 2009 - Oct 2011Strategic web content management services for multiple small and medium sized businesses, improving content stickiness, navigation, and search ranking through taxonomy, information architecture, and process improvements.
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Sr. Consulting ManagerInterwoven Aug 2006 - Dec 2008San Jose, California, UsResponsible for the service delivery for content management solutions for online marketeers in the West Coast region. Exceeded profit targets by over 20%. Managed key customer relationships, winning substantial contracts and earning performance rewards for delivering on time and scope. Rescued multiple clients in jeopardy, and extended existing deals by several million dollars. Recognized as a caring leader and for technical competence. -
Vice President Professional ServicesImpulselogic 2003 - 2007San Ramon, California, UsBuilt, grew and managed Professional Services for emerging enterprise technology company. Defined and created Services Delivery infrastructure and best practices to deploy and onboard new customers. -
Director Of Customer ServicesNovare Software, Inc. 2002 - 2003Stockholm, Stockholms Län, SeChartered by the CEO of this Project and Portfolio Management startup with building a services organization for pre-sales, professional services, education, support, and sustaining engineering, exceeding a $2M revenue target.Established best practices, infrastructure and processes to improve responsiveness and efficiency of serving customers and prospects with POC's, consulting projects, training, and issue resolution.
Andreas Knoefel Skills
Andreas Knoefel Education Details
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Santa Clara UniversityEntrepreneurialship & Leadership -
Karlsruhe Institute Of Technology (Kit)Applied Mathematics
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Karlsruhe Institute Of Technology (Kit)Applied Mathemathics
Frequently Asked Questions about Andreas Knoefel
What company does Andreas Knoefel work for?
Andreas Knoefel works for Eloquent Cloud
What is Andreas Knoefel's role at the current company?
Andreas Knoefel's current role is Chief Customer Officer at Eloquent Cloud.
What is Andreas Knoefel's email address?
Andreas Knoefel's email address is an****@****els.org
What is Andreas Knoefel's direct phone number?
Andreas Knoefel's direct phone number is +140891*****
What schools did Andreas Knoefel attend?
Andreas Knoefel attended Santa Clara University, Karlsruhe Institute Of Technology (Kit), Karlsruhe Institute Of Technology (Kit).
What are some of Andreas Knoefel's interests?
Andreas Knoefel has interest in Social Services, Children, Environment.
What skills is Andreas Knoefel known for?
Andreas Knoefel has skills like Enterprise Software, Professional Services, Management, Saas, Crm, Start Ups, Strategy, Leadership, Project Management, Cloud Computing, Consulting, Program Management.
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