Andreas Matthaiou Email & Phone Number

• Critically evaluate information gathered from multi-sources and decomposed high-level information in order to determine and prioritise user requests, decreasing resolution times by 30% on average. • Organise, analyse and manage upgrades of multiple systems that hold a database of 155.000 residents and 84.000 properties in Sutton.• Lead in compiling and supply of relevant statistical information and ensure all business recommendations and improvement plans have considered… Show more • Critically evaluate information gathered from multi-sources and decomposed high-level information in order to determine and prioritise user requests, decreasing resolution times by 30% on average. • Organise, analyse and manage upgrades of multiple systems that hold a database of 155.000 residents and 84.000 properties in Sutton.• Lead in compiling and supply of relevant statistical information and ensure all business recommendations and improvement plans have considered business needs, clients, resource and cost impact. • ICT expert and lead in liaising with business partners for all IT planning and implementation projects, including data migration, software maintenance and critical business issues.• Manage and training of staff in data mining, data matching and analysis from internal and external partners. Key service function for maintaining an accurate register of electors.• Systems expert working on various applications including Elector8, Idox, Frameworki, Civica, GIS, Excel and Microsoft Projects, to maintain precise databases of properties and geographic balance within our council.• Data protection deputy responsible for the overall service data compliance, ensuring council's legal obligations under the Data Protection Act 2018, GDPR and ICO guidance are followed at all times.• Lead in constructing policies and presentations to support public engagement events, political party workshops and sourcing strategies.• Lead in project planning and management of various projects involving elections management.• Liaising with procurement management to ensure new legislation and processes are included in planning applications. Show less

Sutton, United Kingdom

• Work under strict statutory deadlines ensuring regulatory compliance of Local Authority laws, policies and regulation• Setup and management of 80 polling station during Local, Parliamentary Elections and Referenda. Conduction of disability audits to ensure compliance with current Health & Safety regulations • Perform integrity checks and ensure data policy compliance. GDPR provisions and Data Protection Act• In charge for the overall financial functions including… Show more • Work under strict statutory deadlines ensuring regulatory compliance of Local Authority laws, policies and regulation• Setup and management of 80 polling station during Local, Parliamentary Elections and Referenda. Conduction of disability audits to ensure compliance with current Health & Safety regulations • Perform integrity checks and ensure data policy compliance. GDPR provisions and Data Protection Act• In charge for the overall financial functions including financial reporting, control, budgeting and payments• Recruitment of staff to support the different functions and needs of the service – Set up with HR, payroll, contract creation and performance evaluation • Proficient with computers using various in-service and out-of-service software including and not limited to Elector8 (Data mining/data matching), ElectorScan, Eros, MS Office / G-Suite, Spreadsheets (Excel/Google), Microsoft Teams, MSAccess, Trello• Manage IT resources allocation. Performance evaluation to establish criteria concerning deliverability, performance, maintenance and costs• Support the Head of Service in preparing the Business Continuity and Contingency plans to help tackle the unexpected• Create effective communications to reach out to Councillors, political parties and residents from diverse groups Show less

London, United Kingdom

• Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally• Created and updated IT support documentation and user guides, leading to a 20% decrease in tickets• Conducted on-boarding and off-boarding, including administering email and user accounts• Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate• Kept customers and staff informed of… Show more • Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally• Created and updated IT support documentation and user guides, leading to a 20% decrease in tickets• Conducted on-boarding and off-boarding, including administering email and user accounts• Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate• Kept customers and staff informed of progress during issue lifecycle and conducted follow-up calls in a timely manner• Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty Show less

Cyprus

• Managed a team of 6-9 full and part-time baristas and developed weekly schedules. Trained and prepared baristas to demonstrate excellent client service standards, star skills and operating standards• Established consistency with inventory controls and improved the leadership team through recruitment and training which all had positive effects on improved customer service• Analysed and interpreted data. Prepared, examined, and analysed accounting records, financial statements… Show more • Managed a team of 6-9 full and part-time baristas and developed weekly schedules. Trained and prepared baristas to demonstrate excellent client service standards, star skills and operating standards• Established consistency with inventory controls and improved the leadership team through recruitment and training which all had positive effects on improved customer service• Analysed and interpreted data. Prepared, examined, and analysed accounting records, financial statements, and other financial reports for completeness. Assessed accuracy and conformance to procedural and reporting standards• Improved and drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale. Collaborated cross-functionally and worked as team leader to achieve targeted results• Reduced operating costs by 15% through efficient use of resources• Developed growth strategies targeting market penetration, marketing communication, and distribution. Performed market research and created marketing plans while maintaining departmental budgets and reports Show less