Andrea Snouffer Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

Indianapolis, Indiana

Brownsburg, Indiana

• Oversee the assessment of product and services, the correction of staff and product, and staff training
• Responsible for defining, creating, managing, and maintaining the functional learning strategy that drives and enhances organizational capabilities
• Accountable for the performance management and effective career development of personnel
• Coach and develop individuals by communicating vision, setting objectives and expectations, providing coaching and feedback, and assessing and acting based on performance
• Lead efforts to define, maintain, and troubleshoot curriculum assignments to support personnel needs
• Consult with business partners to ensure individual training plans align with job responsibilities and compliance needs

Brownsburg, Indiana

• Managed the correction of staff and product by measuring the efficacy of policy and procedure, billing and operations practices, and overall satisfaction and service improvement
• Conducted investigations to determine root cause of reported quality events and recommend policy, operational and course of action improvements to mitigate potential repeat events to corporate leaders and clients
• Established project plans to resolve out points through the use of an error potential scales, corrective action, policy and operational improvement and implementation that align with current business goals
• Maintained qualitative and quantitative data to monitor trending quality assurance incidents
• Performed job analyses to determine areas for improvement to increase operational effectiveness through the revision of policy and procedure, training and certification
• Implemented processes and programs company-wide with training and coaching at group and individual levels

Evanston, Illinois

• Assisted in conducting G.A.P. analysis during company merger in order to develop action plan and ease upcoming transitional changes among the HR and Leadership team
• Analyzed current operating state, of multiple clients and organizations, through the use of various tools and facilitation techniques (i.e. employee engagement surveys, focus groups, interviews) to identify gaps and.
• Utilized a systematic, data driven process to assess, evaluate, and recommend appropriate organizational solutions to Senior Management at a national association
• Worked directly with clients to design, develop, and implement training courses to address performance gaps and ultimately increase clients’ internal capabilities
• Facilitated focus groups to identify areas of training, retention, motivation, and engagement specific to the needs of the Millennial generation
• Developed and implemented recruitment and selection tools (recruitment guide, structured interview guides, and orientation packets) to create an internal process for identifying high potential candidates

M.A., Industrial/Organizational Psychology

B.A., Psychology

Activities and Societies: Research Assistant and Psi Chi Honors SocietyActive research assistant for 3 research assessments. Submitted two.