Andrea Staves Email & Phone Number

Pleasant Prairie, Wisconsin, United States

• Collaborate and problem-solve with employees at all levels of the organization to develop high-level reports for executive leadership• Support the Executive Operations department by utilizing SQL, Excel, pivot tables, and PowerBI for data reporting and analytics• Investigate concerns regarding product and stock levels, identify business opportunities, and provide actionable summaries to the company president

Kenosha, Wisconsin

• Assist customers with complex orders shipping to various locations; collaborate with multiple departments and oversee execution• Provide a seamless, white-glove ordering experience for customers from beginning to end• Compile order information in Excel using pivot tables/formulas in an effort to facilitate an efficient ordering process

Orlando, Florida

∙ Answer medical and fire-related phone calls daily within the jurisdiction of the Reedy Creek Fire Department∙ Correspond with local public safety agencies, Cast Members, third-party contractors, and Disney Security to ensure safety of all guests and employees at the Walt Disney World Resort ∙ Directly monitor alarm systems reporting fire-related incidents within the Reedy Creek Improvement District∙ Maintain EMD/EFD IAED certifications and Florida Department of Health PST certification

Orlando, Florida

∙ Answer 100+ emergency and non-emergency phone calls daily within the jurisdiction of the Orlando Police Department∙ Treat each caller as an individual, paying close attention to details in order to dispatch appropriate resources∙ Consistently make decisions under pressure in a time-sensitive work environment

Orlando, Florida Area

∙ Welcome new Cast Members to a deluxe-style resort through an interactive classroom setting ∙ Facilitate to a small, focused group of individuals while tailoring classroom content to each participants’ line of business∙ Utilize personal experiences and storytelling skills to share the resort’s nautical themes and place in time

Disney'S Yacht And Beach Club Resorts

∙ Greet guests by name arriving at the resort entrance, providing a seamless arrival experience ∙ Provide technical and itinerary-planning assistance for guests via multiple systems ∙ Organize and make decisions in a team atmosphere while managing a resort inventory of 1,200+ rooms

Disney University

The Disney Traditions program has been welcoming new Cast Members to the company since the 1960's when Walt Disney opened Disneyland in Anaheim, California. The program was initiated to introduce Cast Members to the philosophy that Walt had in regards to the story he wanted guests to experience.Regarding Disneyland, Walt said, "Keep the place as clean as you can keep it, keep it friendly, make it a real fun place to be." His simple, yet pivotal concepts of guest service have evolved into what Cast Members follow today, referred to as The Four Keys: • Safety • Courtesy • Show • EfficiencyIn Disney Traditions, facilitators use presentation skills and storytelling to engage and inspire new Cast Members to immerse guests into the Disney experience.Each year, a new team of Cast Members are chosen to facilitate Traditions by way of multiple interviews and auditions. ∙ In 2014, 1,000+ Cast Members viewed the application online ∙ 300+ Cast Members had gained leadership support and were invited to the first auditions ∙ Throughout the 4 auditions and interviews, I was one of 51 Cast Members chosen to facilitate for the 2015 year

Orlando, Florida Area

∙ Share the company’s mission to inspire and educate guests about the natural world and its inhabitants ∙ Initiate dialogue with guests regarding the animal exhibits located throughout the park ∙ Personalize behind-the-scenes tours for guests to experience up-close, exciting encounters with animals ∙ Empower guests to become ambassadors for conservation and cleanup efforts around the world

Disney'S Yacht Club Resort, Yachtsman Steakhouse

∙ Ability to muti-task while working independently to seat a restaurant of 200 to 450+ Guests per night ∙ Strong concentration on safety while working and training in a signature food and beverage atmosphere

Disney'S Hollywood Studios

∙ Consistently greet 25,000+ guests from all over the world into the attraction daily∙ Continually serve and assist guests with questions and concerns in a high-volume area∙ Recognized by management regarding work ethic and ability to work under pressure in a fast-paced attraction

Rochester, New York

∙ Write and edit multiple news releases daily which are distributed to both the city and the public∙ Research and write speaking points for the city mayor containing information for public appearances∙ Proactively communicate with city leaders daily to gain information about local events

Bachelor Of Science, Interpersonal And Organizational Communiation

Public Speaking, Dynamics of Professional Speaking, Advanced Interpersonal Communication, Group Leadership, Organizational Communication.

Advanced Regents Diploma

Activities and Societies: ∙ National Honor Society ∙ Tri-M Music Honor Society ∙ Marine Corps JROTC ∙ Wind Ensemble