Responsible for the integration of company information systems, including hardware, software, networking, and operating systems. Maintains an inventory of all equipment, hardware, software, and supplies. Provides on-site and/or remote monitoring, installation, implementation, configuration, maintenance, troubleshooting, upgrades, and/or repair of retail system technologies and networking hardware. Assists with hardware/parts procurement. Implements data security protocols and practices. Participates in regular On-Call rotations handling L1/L2 incidents for the region.• Provided technical support and vendor management for 11 metro retail locations with 6.5 million weekly sales volume, 2,200 personnel supported, and 34 service vendors. • IT Project Management for new store openings, acquisitions, and closures, including Jackson in 2021, Park City in 2017, Draper in 2017 and 2014, Sugarhouse in 2012.• Proactively managed vendors and projects through continuous communication, diligent follow-up, schedule tracking, regular meetings, and collaboration.• Implemented various networking projects such as 10 server conversions, 5 stores Self check Out data additions, 7 stores Secure Network Protocol upgrades, 9 printer IP remediations, 4 stores wireless access point upgrades.• Created and maintained a variety of ServiceNow and PowerBI reports for support teams.• Interviewed and trained over 20 new hires for Field Tech support.

Responsible for maintaining and updating systems and equipment. Performed tag/sign audits, printing and distributing tags, batch promotions, and ensured data accuracy. Conducted team training, IT and data support, break/fix troubleshooting. Collaborated with leadership on projects, provided cross-team support, marketing events, and inventories.• Acted as the store’s onsite IT liaison with regional and global IT teams.• Trained Team Members on processes, equipment, applications, and systems.

Educated and directed customers to products and assisted them with their needs. Studied herbs and health. Faced, cleaned, and stocked product to shelf. Suggestive selling and customer service.

Performed opening/closing duties, ordered food and supplies, scheduling. cashier, cook, key holder. Counted the till, made deposits at the bank, attended food shows. Managed kitchen staff of up to ten cooks.