I creativity is a passion and now it is my business. As seamstress and embroidery business I find if you do something you really love and you can't wait to get to it, that should be your career.

Started out helping my OB GYN working the front desk. Taking calls, scheduling patients. Currently responsible for billing and coding. I also explain copay and deductible responsibility to patients and setting up payment plans. Posting payments and any research require to ensure payment to the practice.

Responsible for day performance of 25 or more team mates as the process inquires for our clients. Coaching and Calibration with all STOLI Coaches to insure the are using the coaching model designed for Suntrust.Works directly with Human Resources with hiring and scheduling of new applicants.Works directly with Nesting manager to insure information of new team mates is documented and transferred to new Manager when the leave training.

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Responsible for up to 1 Sales Coach, 38 Sales Reps ,3 Pharmacy Tech and Sales Trainer. Mail order service for diabetic customers through leads provided by print, mail and media. Daily responsibilities include but not limited to: Meeting with Marketing, Finance and Operations to insure we are all consistent with the message we are sending to our customer with the focus not only on new customers but maintaining our current customer base. Meeting with Pharmacist to insure that the sales team is informed on changes in medications, updates in guidelines and anything we need to be aware as the first contact the customer has when they sign up with AMMED Direct. Meet with Staff monthly to insure all changes made are enforced and continue to motivate great performance.Responsible for updating New Customer Membership Information Guide. Work with Senior Management to create incentives for the Sales Staff.Monthly coaching sessions with each team member to enforce the coaches weekly one on one'sOther Duties Part of both URAC( Utilization Review Accreditation Commission) and VIPPS ((Verified Internet Pharmacy Practice SitesCM) accreditations teams. Responsible for documenting and updating any and all processes, policies and procedures and needed to acquire certification.

WebMd/EMDEONResponsible for approximately $300,000 monthly goal for a team of 6 sales reps receiving inbound calls from providers and billing services interested in the Emdeon Office product. Work closely with Marketing, Enrollment, Implementations and Software Support to insure the product is not only sold correctly but supported correctly throughout the process.

WebMdResponsible for daily operations of team of 15 representatives taking inbound calls from providers who may have questions concerning the WebMD Office product. This would include reports, rejections and training customers on the product. Responsible for hiring, coaching and developing and corrective action of team. Responsible for working with other departments to insure the customer receives outstanding service.

Log cases from providers and research and follow up information on claim rejections with payer. Responsible for providing accurate information. Work with clients to correct rejections of electronic transmits of claims. Responsible for understanding UB92's HIFAA and Dental forms and the coding associated. Responsible for maintaining metrics set forth by management.

T-MobileTeam Managers are responsible for overall Customer Care quality, productivity, service, service level, and work environment on the call center floor. Directly manages supervisory staff of at least 5 and as many as 9. Responsible for development of Supervisors' skills and abilities. Recommends, establishes, implements, supports, and enforces policy, process, and procedures that lead to excellent customer service. Principle Duties and Responsibilities: Supervision of Staff: Consistently manage all resources to maximize efficiency within the department Handles performance issues in a timely and professional manner Keep General Manager informed of potential performance obstacles and offer possible solutions Administer attendance policies and procedures; insure all records are complete and accurate Insure all bonus spreadsheets are correct and submitted in a timely manner Keep abreast of new developments that either directly or indirectly effect the department Assist in the planning and budget. Conduct all steps of disciplinary action, including terminations Insure compliance with all applicable Company, Federal, State and local regulation Development and Hiring: Conduct Semi- annual and annual performance reviews for the Customer Care Supervisors Motivate, encourage and provide feedback to staff and help establish career paths daily work flow and communication: Respond to customer inquiries, both written and verbalPromote customer satisfaction through the thorough resolution of escalated customer issues Serve as central resource for procedural questions from all staff Exercise positive and cooperative behavior that promotes teamwork Promote relationships with other departments and sales offices by maintaining consistent concise communication. Act as a reference point in all areas of business Knowledge regarding PCS policies and procedures Coordinate communication of policies and procedures between corporate and the field

Call Center Manager for as many as few as 6 and as many as 11 coaches with each maintaining upto 17 CSR's on thier team. Coaching and Developing them the Get More Experience at T-Mobile

Responsible for insuring all facets of DK's Mail Order and Customer Service are consistent within the policy, procedure and profitability framework established by senior management. Provide input and recommendations to the development of and streamline business processes, system applications and transactions controls to ensure superior service.

Monitors targeted consumer behavior, trends and competitor activities. Prepares reports, monitors and analyzing financial aspects of the Marketing Business Unit and taking actions necessary to meet goals: Sales Expenses Cost of Goods Inventory Contribution

Special Sales Unit. Responsible for staff or 12 CSR's, 2 billing clerks and 1 file clerk Ongoing communication with team members of policies and procedures. Ongoing communication with vendors to training staff.