Andrea Ughetti

Andrea Ughetti Email and Phone Number

Delivery Executive - Share Service Center @ IBM
Argentina
Andrea Ughetti's Location
Argentina, Argentina
Andrea Ughetti's Contact Details

Andrea Ughetti work email

Andrea Ughetti personal email

n/a
About Andrea Ughetti

Senior Leader with a demonstrated history of working in IT and consulting services specially in Digital Transformation Programs. Important experience in Business Transformation Programs with a combination of three dimensions: People (Change Management (Strategy and design of learning journeys and Internal Communications), Talent Development, Recruiting, Organizational Design (agile/traditional roles), Employee Experience, Skill Mapping), Impacts analysis, Influencers/Change Agents network, Cultural changes)), Project Management (PMO & PMO), and Processes (Analysis and continuous improvement). Industries: Finance (Banking), Oil & Gas, Telecommunications and Healthcare.Other background: Agile Methodologies, Service Management (Business Process Outsourcing)/ERPs implementationsPassionate about People, Team collaboration and Services.

Andrea Ughetti's Current Company Details
IBM

Ibm

View
Delivery Executive - Share Service Center
Argentina
Website:
ibm.com
Employees:
332208
Andrea Ughetti Work Experience Details
  • Ibm
    Delivery Executive - Share Service Center
    Ibm
    Argentina
  • Together Business Consulting
    Business Transformation And Change Management Sr Manager | Together Hr Processes/Talent Leader
    Together Business Consulting Mar 2016 - Present
    Buenos Aires, Provincia De Buenos Aires, Argentina
    Business Digital Transformation Leader: regional programs and projects for IT, Finance & Telecommunications industries. Important comprehensive vision of Processes, People, Technology, Organization and Culture dimensions. Main areas: Business & People Transformation, Change Management strategy (all dimensions), Training Strategy and Execution, Communications, Organizational Impacts for different domains/business areas (HR, IT, etc), Skill Mapping, Change Agents (Influencers) network, Stakeholder Management, Culture. Organizational Design (Agile Organizations and people impacts). People Analytics. For Together Human Capital area - Cultural Transformation: Talent Management (Learning strategy and process execution, skill mapping, Competency Model), Employee Experience, Talent Adquisition (Recruiting & On Boarding), Feedforward process, Internal Communications, Benefits, Clime.Industries: IT, Finance (Banking), Telecommunications. Clients: Cirion (Ex Lumen), Banco Galicia, Universal Assistance, Grupo Petersen (Bancos Santa Fé, San Juan, Entre Ríos y Santa Cruz), Universidad de Chile, Telecom.
  • Together Business Consulting
    Change Management Office Leader
    Together Business Consulting Jun 2015 - Jul 2017
    Change Management Office leader: Implementation of a regional CMO for CEI (LA Customer Improvement Transformation Program). Service Manager responsable for the complete CMO service: Stakeholder Management, Organizational Impacts, Internal Communications, Training and Cultural impacts. Client: Century Link (today: CIRION)
  • Neoris
    Account Manager
    Neoris Jul 2014 - May 2015
    Argentina
    Proposals development and service maintenance for Education & Healthcare industries.
  • Together Business Consulting
    Project Manager - Advisor
    Together Business Consulting Dec 2013 - Jun 2014
    Argentina
    CIO and PMO client advisor for LA Software Factory RFP
  • Ibm
    Delivery Center Leader - Accounts Payable Latinoamerica
    Ibm Sep 2010 - Sep 2013
    Argentina
    BPO (Business Process Owner), Application Owner & Delivery Project Executive of IBM Accounts Payable Latam Delivery Center and other regional external accounts (Google & Infoprint). Scope: Local & Foreign suppliers processes for AR, BR, MX, PE, CO, CH, EC, CR, and UY.Main responsibilities: Contract Management, Continuous Process improvement, Change Management, Budget administration & Cost reduction, SLAs management, Customer Satisfaction process and SOX compliance.People Manager of 65 IBM employees
  • Ibm
    Pmo Leader
    Ibm Jan 2009 - Sep 2010
    Argentina
    PMO leader for all Finance & Administration Business Process Outsourcing accounts of Argentina Delivery Center. Scope of services: Project Controlling & Finance, Education, Business Control (SOX), Continuous Improvement and Reporting.Report to Service Delivery Center Executive.Manager of 8 IBM employees.
  • Ibm
    Transition Manager
    Ibm Aug 2006 - Dec 2008
    Argentina
    Transition Manager: PM and Change Management processes for Delivery Centers and CRM Business Process Outsourcing projects. Clients: General Motors & BBVA Spain
  • Ibm
    Business Process Services - Sales - Proposal Team Leader
    Ibm 2003 - 2007
    Argentina
    Proposal Team Leader for new contracts or new opportunities for the Argentina and Colombia Service Delivery Centers with regional scope (Latinoamerica).
  • Price Waterhouse Coopers
    Project Manager
    Price Waterhouse Coopers Jan 1997 - Jan 2002
    Aug. 1997 to 1999: Project Manager responsible for managing important, complex and multicultural LA projects within the Telecommunication industry (OSS, rating, billing, ERP implementation, business process reengineering, PMOs).1999 to Dec. 2002: Project Manager of IT integration tower (consulting and business process outsourcing services). Main clients: Telecom, Telecom Personal, Impsat, British Petroleum

Andrea Ughetti Skills

Outsourcing Pmo Business Process Service Delivery Management Crm Leadership Change Management Bpo Process Improvement Erp Project Management Business Process Improvement Team Leadership It Strategy Business Transformation Pmp Analysis Sales Management Business Process Outsourcing Servic Sap Hr Business Intelligence

Andrea Ughetti Education Details

Frequently Asked Questions about Andrea Ughetti

What company does Andrea Ughetti work for?

Andrea Ughetti works for Ibm

What is Andrea Ughetti's role at the current company?

Andrea Ughetti's current role is Delivery Executive - Share Service Center.

What is Andrea Ughetti's email address?

Andrea Ughetti's email address is an****@****ibm.com

What schools did Andrea Ughetti attend?

Andrea Ughetti attended Universidad De Buenos Aires - Facultad De Ingeniería, Universidad De Buenos Aires - Facultad De Ingeniería.

What skills is Andrea Ughetti known for?

Andrea Ughetti has skills like Outsourcing, Pmo, Business Process, Service Delivery, Management, Crm, Leadership, Change Management, Bpo, Process Improvement, Erp, Project Management.

Who are Andrea Ughetti's colleagues?

Andrea Ughetti's colleagues are Venkata Govardhanam, Eduardo Mercado, Katravullapalli Vidyaranya Phani Kumar, Mahendar Reddy Parne, Ignacio Francia Martínez, Srinivas Nerella, Cindy Kim.

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