H. Of Clients' Analysis (Formerly Crm Prevention&Retention, Competition Analysis, Mkt Intelligence)
CurrentSince 2016: h. of Client Analysis unit, MIPAJob: Manage and develop the Customer information DB for the group's ~128k corporate/institutional Clients; assess Clients' potentials+needs through surveys, integration of data sources and advanced statistical analysis; design and implement segmentations; support commercial programmes and monitor their depolyment.2014-16: h. of CRM prevention&retention processes, in group’s Strategic Marketing. Job: Design and set-up a monitoring system on termination of Banking/Saving Accounts and Insurances, based on continuing surveys in 300 retail offices.2012-13: reporting to the MD of PosteEnergia Spa, define the business plan for a new business development in the sector of energy distribution and energy saving.2009-12: h. of Competition Analysis and Marketing services unit, Marketing of Postal Services.Job: Redesign the offer for consumer segments and launch the new service “Saluti&Foto”. Provide competitive analysis, market research and communication services for product marketing lines, for the annual business plan, and for the development plans of e-commerce, integrated services, electronic services.2006-08: Appointed as Counsellor in the cabinet of the Secretary Of State for Communications, hon. Giorgio Calò, on the regulation of postal market.2005-10: h. of Marketing Intelligence and International Observatory unit, Postal division. Job: design and launch the “Observatory on Competition” in the postal sector, producing the first analytic econometrics of consolidated revenues/volumes in the new competitive market. Provide market and benchmarking analysis, valuation and targeting services. Dfine and launch innovation projects in the Direct Marketing and Electronic Communication sectors.2003: Joined PosteItaliane as a director in Marketing, Postal division. Job: design and start the first statistical system to measure and analyze post usage by retail clients, assessing volumes/revenues by sender/receiver profile.