- Support the Business Line on Compliance Issues and Know Your Customer (KYC). - Support to the Compliance department for improvement of internal processes. - Propose solutions for the reduction of customer onboarding times. - Lead a team of investigators and ensured the quality of investigations was up to client standards- Communicated control strengths and weaknesses to the client or internal audit engagement team and developed effective solutions.

Generate monthly reports to analyse, validate and review for business expenses, revenues, balances, headcount, clients acquisition, and banker’s performance metrics; Provide comments for variations of actuals against plan and diverse scenarios for Seniors Management presentation and planning and forecasting purposes.

- Subject matter of expertise in AML/KYC, in charge of Quality calibration, mentoring and Coaching to increase Team´s performance and productivity, maintaining consistent satisfactory results in a team of 15-18 analysts.- Conducting enhanced due diligence investigations in support of policies and procedures to ensure complete and accurate updates (Company/Entity Formation, Ownership, Management, Market Reputation, etc.) for individuals and small, medium and large corporations.

- In charge of a special project to reduce Amazon loses caused by fraudulent companies, achieving a reduction of 70% within the first month of implementation.

- Experience in coaching employees to increase productivity exceeding the required goal up to 60% for +15 agents.

- Investigate root causes of discrepancies in client´s statements such as duplicate charges, overpayments, unrecognized charges, among others.