Andrea Robinson Email & Phone Number

Olympia, Washington, United States

Tampa, Florida, Us

San Antonio, Texas, Us

Provided strategic solution-oriented counsel to leadership in USAA's property and casualty insurance business that drives growth and expansion initiatives, product plan achievement, compliance efforts, and mitigation of operational, litigation, and regulatory risk.

San Antonio, Texas, Us

Accountable for analyzing the profitability, competitiveness, and sales performance for the auto product life cycle to make strategic and tactical recommendations. Key Accomplishments: * Developed and led tactical and strategic information technology and rate management solutions to mitigate compliance and regulatory risk, managing $10M in remediation efforts impacting over 6M members. * Primary advisor to 25 states on issue management, evaluating profit, competitive and sales performance business goals with operational risk to present recommendations bi-monthly to executive Product Management leadership.

San Antonio, Texas, Us

Managed all regulatory and operational compliance risk in our multiple regions for the auto and property lines of business, including the Company's relationships with external regulators through market conduct examinations, rate and rule filings, and product development. Remote from Olympia, WA.Key Accomplishments: * Coordinated 12 concurrent regulatory market conduct examinations to resolution, leading cross-functional teams to provide 3,000 response documents and strategically generate solutions to outstanding compliance issues while strengthening external relationships.* Identified trends, investigated process gaps, and interpreted emerging regulation, directing the successful process management and execution of more than 1,000 Regulatory Change Management developments and 20 Compliance Risk and Finding issues.

San Antonio, Texas, Us

Led a team of auto adjusters responsible for mitigating expenses for the association, appropriately indemnifying auto claims, and judiciously managing $25M annually through operational excellence and best-in-class service.Key Accomplishments:* Proven track record of building and developing high performing employees through effective teaching and coaching, with 7 employee promotions in 6 months.* As a Lead Compliance Manager, designed training materials, formulated reinforcement tools, and facilitated townhalls for compliance initiatives to an audience of 1,400 employees, improving the region's compliance file accuracy from 73% to 97%.

San Antonio, Texas, Us

Evaluated, negotiated, and adjusted complex automobile bodily injury claims presented by or against our insured party to resolution, managing applicant arbitration filings and litigation files while serving as an arbitrator for liability disputes between large third-party carriers and rendered binding written decisions awarding damages. Key Accomplishments: * Settled 642 of 643 claims without litigation--a resolution ratio of 99.8%.--with an overall audited compliance error rate of only 0.4%, exceeding business goal of 7%.* Researched, analyzed, and presented high-profile claims to company executives in requesting reserves in excess of $500,000 to adequately protect clients.

Argued cases involving felony convictions and civil litigation in state Court of Appeal. Researched, wrote, and filed respondents' briefs. Drafted and prepared Motions for Summary Judgment.

Appraised and amended Plaintiff's and Defendant's Claims. Assisted litigants in interpreting, drafting, and executing contracts. Assembled and filed complaints with California state agencies.

San Diego, Ca, Us

Critiqued student memoranda and briefs. Engaged in substantive research to devise and master legal issues for assignments. Lectured on fundamentals of legal writing and appellate oral arguments.

Juris Doctor

B.A., Political Science