Andrea Wong

Andrea Wong Email and Phone Number

User Experience Research Lead @ Google
Mountain View, CA
Andrea Wong's Location
New York, New York, United States, United States
Andrea Wong's Contact Details

Andrea Wong personal email

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About Andrea Wong

I currently lead user experience research (UXR) for Google’s Suggest on Searchbox. You know when you tap/click on the Google search box and the autocomplete suggestions pop up before and as you type? Yup, that’s my area. Previously I was the Lead UXR and first-ever hire for the roles at Google News Product Inclusion; Geo (Maps) Product Inclusion; ChromeOS/Chromebooks international markets & expansion; Central Disability & Inclusion team; GSuite/Classroom Accessibility; and Localization. I’ve built end-to-end accessibility research infrastructure and practices at Google used globally by thousands of researchers, designers, program managers, legal/privacy, and recruiters. I’ve trained hundreds of Googlers around the world on how to build inclusive products, and led multiple first-ever foundational studies and sprints for less understood populations.I'm a UX mentor at IndieBio, the world's largest seed biotech accelerator, a Learning Fellow at learning lab The Masie Center, and do pro-bono advising for non-profits. I’ve given talks on UXR practices to thousands at conferences and companies around the world, and have been lucky to keynote with incredible speakers including Michelle Obama and gender equity and women’s rights activist Metra Mehran.——Prior work in China and US: - Crafted content for a social gaming startup twice featured in the Apple App Store- Designed an e-learning foundation's China strategy from the ground up to reach 7,000 kids in 1 year with $0- Chief editor of Shanghai’s leading English-language lifestyle media print & web platform- Helped define stakeholder communications for a $13 billion APAC merger ——Languages: English (native), Cantonese and Mandarin (working proficiency)Global Background: Hong Kong, NYC, Singapore, Toronto, Shanghai, San FranciscoInterests: Making the world more equitable through scalable work, more efficient and inclusive healthcare and educational systems, particularly in aging populations and other underserved & underrepresented communities, cross-cultural communications, equitable access to tech careers.Open to speaking engagements and nonprofit board positions.

Andrea Wong's Current Company Details
Google

Google

View
User Experience Research Lead
Mountain View, CA
Website:
google.com
Employees:
1
Company phone:
916.253.7820
Andrea Wong Work Experience Details
  • Google
    Senior User Experience Researcher
    Google Jul 2016 - Present
    Mountain View, Ca, Us
    I work globally across product teams with engineers, product & program managers, researchers, designers, writers, and infrastructure teams with operations, legal, policy, privacy, training, marketing/PR, customer service, sales, vendors, and many others to make products more equitable for underserved users around the world. Currently the 1st ever product inclusion UXR lead for Google News.I've only been the 1st ever UXR lead of a new area my entire time at Google. I thrive in mission-driven ambiguity, where goals are not always clear, processes and infrastructure don't yet exist, budgets may be not as expected, and the landscape is constantly in flux. Previous Lead UXR on:- Central Accessibility Team - Geo (Maps) Product Inclusion - GSuite/Classroom Accessibility- ChromeOS/Chromebooks International Markets & Expansion
  • Independent
    User Experience Researcher
    Independent Feb 2015 - Jul 2016
    GOOGLE, LOCALIZATION (via Adecco)Worked closely with product teams to define research, managed vendors to run remote studies in Asia, Central / South America and Europe, synthesized findings and presented actionable recommendations to key stakeholders. Findings influenced prioritization of market and feature launchesTOP HEALTH IT SOFTWARE VENDORLed remote team of 4 to explore patient view of an electronic health record: Recruited, planned and conducted interviews with hospitalization patients; created patient journey map; identified gaps & opportunities tied to business goals.RETAIL CONSULTANCY: STARTUP DIVISIONLed UX research for a new retail management system from discovery to MVP prototype: Conducted interviews and contextual inquiries in US and Canada; collaborated with design to create, test and iterate wireframes. A target user pitched a partnership on the spot to our client after seeing our paper prototype.GROWTHCHAMP (Twitter Marketing Tool)One-hour consulting session with founder to redesign the onboarding experience. Increased signup completion rate from 12.5% to 66.6%, leading to 2.2x increase in monthly revenue over the next 3 months.INTEL SECURITYCreated new concept solutions around privacy protection with a remote team of 5. I presented at their headquarters; the talk was recorded for broader distribution among their global offices. Chief Design Officer said they'll definitely move forward with our solutions. GLOBAL SOFTWARE CORPORATION Led remote team of 4 in planning, conducting and analyzing usability tests on a product currently on market. Our recommendations to be incorporated in the next shipped versions.
  • E-Learning For Kids Foundation
    China Project Lead (Volunteer)
    E-Learning For Kids Foundation Feb 2013 - Nov 2015
    Ardmore, Pa, Us
    Initiated and led market entry into global foundation's 191st country. Designed, implemented and refined our China strategy. Identified growth opportunities through interviews and research; negotiated and establish partnerships; recruited and managed ad hoc volunteers; and handled communications outreach. By the end of our first year, we reached 7,000 kids in underdeveloped areas across China.
  • Independent
    International Communications Consultant
    Independent Sep 2012 - Oct 2014
    STARTUP: MOBILE SOCIAL GAMING APPManaged content strategy, marketing content and community management. Our first release Watcha Doin'? was featured in "Best New Game" and "Best Social Network" on the Apple App Store. FORTUNE 500: FACILITIES MANAGEMENT Overhauled Greater China marketing case studies across 5 business units via research, observations, and interviews with senior management and on-site teams.BOUTIQUE PR AGENCY Led two new accounts during peak season. Responsible for daily client management, securing influencers and partners, managing vendor pitch for new client website. STARTUPS: MOBILE SOCIAL FITNESS APP + E-COMMERCE SITESet up communications for two startups: Distilled brand values and ideal user personas; established digital channels (Facebook, blog) and designed content strategy.LEARNING 2012 CONFERENCE Designed, implemented, marketed and iterated 40 highly successful ‘conference within a conference’ sessions in real time for 1,500+ attendees in less than 24 hours with 7 strangers. Other clients included: Standard Chartered Bank, China Shanghai International Arts Festival, MSCS Holdings Ltd.
  • Hill+Knowlton Strategies
    Senior Account Executive | New Business Development
    Hill+Knowlton Strategies Sep 2010 - Oct 2012
    New York, Us
    Uniquely placed across office's top 3 accounts by leadership and client request: InterContinental Hotels Group, Ford Motor Company, Pernod Ricard ChinaNew Business:- Ideated, wrote and presented winning competitive pitch for $323,000 Fortune 500 account- Developed and presented new business pitches, collaborating with APAC, US, and Europe officesWrote Strategic Communications, including: - Internal messaging guide for $13 billion APAC merger - Crisis management manual for MNC's $1.4 billion China division- Internal / external holding statements during crises- Speeches for a Fortune 500's Greater China CEO- Webinar used in 60 countries by client and their third-party vendorsMedia:- Secured coverage in media such as Wall Street Journal, Financial Times and Bloomberg- Assisted in conducting media training for senior executives across China
  • Ringier Ag
    Chief Editor
    Ringier Ag Sep 2008 - Jun 2010
    Zürich, Zürich, Ch
    Editorial management at Shanghai's most profitable English-language lifestyle media platform, including editorial direction, production, and budgets. Recruited, trained and directly managed a multicultural, bilingual team of editors, writers, and designers. During my tenure, we increased ad market share, expanded page count, added a mobile platform and underwent a design and website revamp.
  • The Masie Center
    Research & Editorial Intern
    The Masie Center Jun 2006 - Aug 2006
    Saratoga Springs, New York, Us
    With only two days prep, presented research project ‘Generation Y in the Workplace’ to senior executives at conferences in Chicago, New Jersey and Sao Paulo, Brazil. Led to requests by Accenture and Target to run focus groups on recent gen Y hires.

Andrea Wong Education Details

  • Bentley University - Mccallum Graduate School Of Business
    Bentley University - Mccallum Graduate School Of Business
    Human Factors In Information Design
  • General Assembly
    General Assembly
    Digital Marketing
  • Shanghai Jiao Tong University
    Shanghai Jiao Tong University
    Advanced Mandarin Chinese
  • Skidmore College
    Skidmore College
    Creative Writing Minor

Frequently Asked Questions about Andrea Wong

What company does Andrea Wong work for?

Andrea Wong works for Google

What is Andrea Wong's role at the current company?

Andrea Wong's current role is User Experience Research Lead.

What is Andrea Wong's email address?

Andrea Wong's email address is an****@****ail.com

What is Andrea Wong's direct phone number?

Andrea Wong's direct phone number is +141586*****

What schools did Andrea Wong attend?

Andrea Wong attended Bentley University - Mccallum Graduate School Of Business, General Assembly, Shanghai Jiao Tong University, Skidmore College.

Who are Andrea Wong's colleagues?

Andrea Wong's colleagues are Michael Shirley, Cynthia Andrea Lazcano Vasquez, Roberto Yug Junior, Fredrick Akuffo, Tanha Bivafa, Rohit Marathe, Yiyi Tao.

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