Andrea Wong Email & Phone Number

Peru

Lima, Peru

Ensure the building is fully operational and company standards are being met. Anticipate the customers needs and wants by gathering information through survey procedures to ensure customer satisfaction. Keep building's inventory fully stock by coordinating orders with suppliers.Create opportunities for members to connect by encouraging community building through events and activities.

Supervisar las operaciones diarias, incluyendo recibir a los clientes, responder consultas y resolver inquietudes de los clientes.Implementar técnicas y procesos de aprendizaje logrando eficiencia en la operación del servicio al cliente.Liderar y capacitar al equipo de recepcionistas mejorando la organización en el proceso de toma de reservas con el propósito de generar una base de datos.Manejar procesos de caja, conciliando transacciones en efectivo y con tarjeta de crédito de acuerdo con la política y el procedimiento de la empresa.

Miami, Florida, United States

Greeted and assisted an average of 250 guests daily with reservations, menu related inquires, and private event requests, prioritizing their preferences and fulfilling the hotel's standards. Kept effective communication with guests through the phone and email to ensure customer satisfaction. Managed the floor-plan ensuring appropriate distribution of tables as well as keeping stations fully stocked. Assisted management team with menu design for private events.

Miami, Florida, United States

Supported the in-room dining department by covering days off and PTO.Responsible for using multi-line phone to take guest's orders and coordinate delivery with servers abiding by hotel standards. Managed room charges and card payments by appropriately reporting them through the system. Maintain effective communication with front desk to ensure amenities were delivered appropriately and on time.

Miami, Florida, United States

Managed the front desk. Responsible for opening and closing the office, making sure the space was clean and organized, resolved inquiries, requests, and concerns about the services we provided.Headed main events hosted by StartUP FIU in partnership with other brands like Bank of America and Wells Fargo resulting in over 50 attendees. Created and managed social media content for various platforms such as Facebook, Instagram, LinkedIN, as well as email campaigns through MailChimp to promote events and offerings.

Lakeland, Florida, United States

Rotated between 3 restaurants: Papa Johns, Einstein Bros Bagels, and Backyard Burger. Took and prepared customer's orders ensuring exceptional service. Occasionally assisted the cashier with payments. Responsible for opening and closing tasks, like moping, washing supplies, and making sure inventory is up to date.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General