Andrea Xochipa Email & Phone Number

México

- Monitoring all supply chain operations, controlling the incoming and outcoming shipments and completing all documentation correctly.- I coordinate merchandise returns and keep updated the shipping files, invoices, packing lists and inventory shipping supplies.- I daily communicated with clients, retailers and suppliers to keep all the information updated and achieve profitable deals to mutual satisfaction.- I managed a team of 15 coworkers, coordinating and supervising their duties with motivational leadership.Achievements:- Maintain client satisfaction over 90% managing excellent communication of any delay or emergency.- Reduce all transportations issues completing and supervising the traffic and documents management.

Mexico

- I monitored all accounts payable and the financial department, preparing invoices and purchasing orders, process company receipts and payments from clients and suppliers.- I was in charge of financial issues creating reports, reconciling bank statement.- I also assisted in client support by email and phone, meeting with potential clients and visiting them to get sure to understand their needs and requests.Achievements:- Reduce time in all financial issues, keeping hard bank accounts and reporting all operations.- Increase the client satisfaction in a 30%, maintaining a close business relationship.

Mexico City Area, Mexico

- I was responsible for customer service and loyalty, following up each case personalized, determining their need based on daily basis issues and providing them with all solutions they may need. I prioritized the customer needs, handling all situations with professional attitude and providing them with a grateful experience.- I updated shipping instructions, canalized payments and gave release instructions.- I communicated with suppliers, updating all shipments and maintaining good relationship with carriers and truckers, with whom I scheduled the picking up efficiently.- I kept excellent communication with the internal office to inform them about all delivery status.Achievements:- Decrease the wait time in 90% for the containers collocation and reduce the incidents too.- Improve the communication through destination offices during the container rolling.

México

- I assisted the inventory area, sending the products to laboratory ensuring they receive it efficiently. - I also report and classify any equipment and send the information to the direct client.- I was in charge of the billing services and to review all the information on the documents was correct.Achievements:- Optimize the production time in a 90% improving the files management on the department.- Improve the product sending operation, minimizing the incidents.

México

- I was responsible for the administrative area, preparing invoices, processing purchases and card transactions. I controlled and supervised the procedures and protocols for kept a suitable stock at the office, in support of daily operations.- I directly answer the client request by phone and redirect their calls to the correct department, welcoming and greeting the visitors too.Achievements:- Improvement in the stock management at the office.- Decrease the phone waiting time for all the customers.

Bachelor'S Degree, International Business

Bachelor'S Degree, Accounting