Andrea R. Email & Phone Number

Greater Nashville Area, Tn

• Using SQL to find trends and patterns in fraudulent user behavior• Creating rules to block bad actors • Provided data analysis for experiments to evaluate success in preventing further losses and account takeovers

Greater Nashville Area, Tn

• Preventing losses and fraudulent actors from remaining on the platform• Creating internal tooling with engineering to aid Operations with investigations

Venice, Ca

• Analyzed Snapchat's internal Trust & Safety policies and their application to daily workflows. Surfaced policy grey areas with examples to propose new policies and implement clarifications.• Identified and further investigated accounts with abusive behavior on the platform and took appropriate actions. • Recognized and documented emerging trends on the platform to provide insights and recommend appropriate actions on violating accounts to reduce and stop abuse.• Helped train new team members on processes and addressed any questions or difficulties they had. • Assisted in internal tool changes to improve efficiency and investigations.

Venice, California

• Resolved daily user contacts regarding various Trust & Safety issues and provided solutions to proactively address user requests and experiences. Collaborated cross-functionally for escalations and more sensitive matters.• Helped identify and report system bugs that affect internal tools or the product itself.

Menlo Park

• Reviewed and removed content violating Facebook’s Statement of Rights and Responsibilities while maintaining a 48 - 72 hour turnaround time and a 99% quality score.• Conducted 14 fellow contractors' weekly quality reviews to ensure policies were followed and quality was maintained above 95%. Provided feedback to individuals and held calibration meetings with training counterpart to improve consistency on policy interpretation.• Analyzed common errors and trends across the team to determine if clarifications or policy changes were necessary. Offered policy solutions aligning with Community Standards to create a better user experience and mitigate potential PR risks.• Compiled and analyzed data for in-depth analyses of Safety team’s multiple projects to enhance automation and detection of abusive behavior that threaten site and user safety. • Identified potential trends from daily queue work to create new ways to proactively detect abuse to maintain a safe community for users.

San Jose, Ca

• Established a greater and interactive online presence for the brand through creative content on Twitter, Facebook, and the blog in order to increase traffic and promote.• Helped with marketing by finding bloggers to gift, media to contact, and shooting promotional images for social media and mailers.• Developed knowledge of back-end operations and Shopify e-commerce software.• Generated sales revenue by developing relationships with 20 retailers and providing them with linesheets and product information through Brandboom e-commerce platform.

Santa Clara University

Bachelor Of Arts (B.A.)

High School Diploma