Andrea Yee Email & Phone Number

Subang Jaya, Selangor, Malaysia

• Recruit and counsel students for a positive customer service experience and successful student enrolment.
• Take responsibility for individual recruitment target achievement and actively assist the team to achieve the team’s target.
• Develop contacts and build relationships with students, parents and UKEC partners.
• Provide high quality education counselling and customer service to students and parents in a personal, prompt and professional manner.
• Maintain accurate… Show more
• Maintain accurate record of student counselling status, application documents and progress.

Melbourne, Victoria, Australia

• Collaborated with a team of production members to ensure timely and high-quality fulfilment of customer orders.
• Effectively utilised organisational skills to prioritise tasks and meet production deadlines.
• Adapted to changing production demands and demonstrated flexibility in task assignments.
• Contributed positively to team morale and productivity through effective communication and teamwork.

Melbourne, Victoria, Australia

• Expertly de-escalated customer conflicts with a people-first approach, actively listening to concerns, clarifying doubts, and taking prompt action for swift issue resolution.
• Diagnosed and resolved software and network connectivity issues via phone, email and live chat, ensuring minimal downtime for users.
• Collaborated effectively within a small team of 2-4 members, pooling knowledge to tackle complex technical challenges.
• Engaged in direct communication with VCAA staff to… Show more
• Engaged in direct communication with VCAA staff to address technical issues, ensuring a seamless online marking experience for teachers involved in assessing the VCE exams. Show less

Melbourne, Victoria, Australia

• Client: Rotary Melbourne
• Collaborated in a multicultural team on a 12-week project, earning positive client feedback for delivering a well-received pilot program proposal to Rotary Melbourne.
• Demonstrated the ability to work in a professional hybrid work environment on a team-based project, collaborating with the team and communicating with the client using online tools such as Outlook, MS Teams, and Zoom.
• Responsible for consistently documenting weekly meeting minutes and… Show more Client: Rotary Melbourne
• Responsible for consistently documenting weekly meeting minutes and distributing it to team members, promoting effective communication and teamwork.
• Reviewed and verified project documents with strong attention to detail. Ensured documents were up-to-date and standardised, enhancing the team's overall efficiency and productivity.

Selangor, Malaysia

• Produced engaging SEO articles daily for the company's website on WordPress, receiving recognition for excellent writing skills and commendable self-discipline in consistently meeting deadlines.
• Created copy for the company’s social media content as a copywriter. Produced highly successful captions used in advertising campaigns and social media posts, with top content reaching over 800k views on Facebook.
• Supported the company's videographer in filming content for various social… Show more
• Supported the company's videographer in filming content for various social media platforms, contributing to the growth and engagement of the company's online presence.
• Assisted a company director in conducting on-site research at a client's store to gain a better understanding of their products, then determined the best selection of products to be used in the client's promotional.
• Proofread documents and translated content from Mandarin to English Show less

Bachelor Of Communication, Digital Communication And Media/Multimedia, Distinction

Diploma In Communication And Media, Distinction