Andrea Yee Email & Phone Number

Subang Jaya, Selangor, Malaysia

• Recruit and counsel students for a positive customer service experience and successful student enrolment. • Take responsibility for individual recruitment target achievement and actively assist the team to achieve the team’s target. • Develop contacts and build relationships with students, parents and UKEC partners. • Provide high quality education counselling and customer service to students and parents in a personal, prompt and professional manner. • Maintain accurate… Show more • Recruit and counsel students for a positive customer service experience and successful student enrolment. • Take responsibility for individual recruitment target achievement and actively assist the team to achieve the team’s target. • Develop contacts and build relationships with students, parents and UKEC partners. • Provide high quality education counselling and customer service to students and parents in a personal, prompt and professional manner. • Maintain accurate record of student counselling status, application documents and progress. • Assist the team in planning and running student recruitment events (both online & offline) to promote the company's services. Show less

Melbourne, Victoria, Australia

• Collaborated with a team of production members to ensure timely and high-quality fulfilment of customer orders.• Effectively utilised organisational skills to prioritise tasks and meet production deadlines.• Adapted to changing production demands and demonstrated flexibility in task assignments.• Contributed positively to team morale and productivity through effective communication and teamwork.

Melbourne, Victoria, Australia

• Expertly de-escalated customer conflicts with a people-first approach, actively listening to concerns, clarifying doubts, and taking prompt action for swift issue resolution.• Diagnosed and resolved software and network connectivity issues via phone, email and live chat, ensuring minimal downtime for users.• Collaborated effectively within a small team of 2-4 members, pooling knowledge to tackle complex technical challenges.• Engaged in direct communication with VCAA staff to… Show more • Expertly de-escalated customer conflicts with a people-first approach, actively listening to concerns, clarifying doubts, and taking prompt action for swift issue resolution.• Diagnosed and resolved software and network connectivity issues via phone, email and live chat, ensuring minimal downtime for users.• Collaborated effectively within a small team of 2-4 members, pooling knowledge to tackle complex technical challenges.• Engaged in direct communication with VCAA staff to address technical issues, ensuring a seamless online marking experience for teachers involved in assessing the VCE exams. Show less

Melbourne, Victoria, Australia

Client: Rotary Melbourne• Collaborated in a multicultural team on a 12-week project, earning positive client feedback for delivering a well-received pilot program proposal to Rotary Melbourne.• Demonstrated the ability to work in a professional hybrid work environment on a team-based project, collaborating with the team and communicating with the client using online tools such as Outlook, MS Teams, and Zoom.• Responsible for consistently documenting weekly meeting minutes and… Show more Client: Rotary Melbourne• Collaborated in a multicultural team on a 12-week project, earning positive client feedback for delivering a well-received pilot program proposal to Rotary Melbourne.• Demonstrated the ability to work in a professional hybrid work environment on a team-based project, collaborating with the team and communicating with the client using online tools such as Outlook, MS Teams, and Zoom.• Responsible for consistently documenting weekly meeting minutes and distributing it to team members, promoting effective communication and teamwork.• Reviewed and verified project documents with strong attention to detail. Ensured documents were up-to-date and standardised, enhancing the team's overall efficiency and productivity.• Demonstrated professional communication skills, including a presentation to over 100 guests to showcase the project deliverables to the client. Show less

Selangor, Malaysia

• Produced engaging SEO articles daily for the company's website on WordPress, receiving recognition for excellent writing skills and commendable self-discipline in consistently meeting deadlines.• Created copy for the company’s social media content as a copywriter. Produced highly successful captions used in advertising campaigns and social media posts, with top content reaching over 800k views on Facebook.• Supported the company's videographer in filming content for various social… Show more • Produced engaging SEO articles daily for the company's website on WordPress, receiving recognition for excellent writing skills and commendable self-discipline in consistently meeting deadlines.• Created copy for the company’s social media content as a copywriter. Produced highly successful captions used in advertising campaigns and social media posts, with top content reaching over 800k views on Facebook.• Supported the company's videographer in filming content for various social media platforms, contributing to the growth and engagement of the company's online presence.• Assisted a company director in conducting on-site research at a client's store to gain a better understanding of their products, then determined the best selection of products to be used in the client's promotional material.• Proofread documents and translated content from Mandarin to English Show less

Bachelor Of Communication, Digital Communication And Media/Multimedia, Distinction

Diploma In Communication And Media, Distinction