Andrea Yorke, Mba Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Orange County, California, United States

Resolve time sensitive cancellation inquiries through inbound chat, phone, and casesAssist with resolving supervisor-escalated customer inquiries related to a customer’s subscriptionProactively work through a queue of customers that are “At Risk” with the primary objective to engage them in Houzz Pro in a meaningful way and reduce their risk of churnResponsible for manually renewing software subscriptions that have been identified as “Do Not Auto Renew”Communicate clearly to various stakeholders, and provide key updates and findings as high-priority escalations unfold

Orange County, California, United States

Managing the advertising and software portfolio of +300 accounts that generate large annual sales.Provides onboarding, upselling, marketing strategy, and client retention focus on the Houzz platform.Works closely with cross-functional teams including Product, Marketing, Sales, IT, Website Design and Support departments to create and update product service transformations based on the client’s needs.

Process, track and manage potential and enrolled students for Master's of Arts in Coaching and Athletic Administration and Master's of Science in Coaching & Exercise Science programs, Master's of Business Administration, and Online Bachelor's of Business Administration Leadership, be knowledgeable of graduate programs and assist students in application process, create partnerships within the community, create content for email marketing campaigns to prospects, create & implement recruitment strategies, organize and host information sessions (in person/online), communicate and collaborate with University personnel for program effectiveness, and meet end goals for enlistment starts.Familiar with Salesforce CRM, Canvas, Moodle, Blackboard

Pomona, Ca.

Assisted students and graduates in the development of comprehensive employment skills.Successful interdepartmental collaboration resulting in effective student support services.Frequent daily career-advising contact with students both individually and in groups.Regular organizational relationship development with local businesses in the community.Consistently meets or exceeds established graduate employment goals for students.

Orange County, California Area

Served underrepresented, first generation, and low income students individually with college and financial aid applications. Role model complying with all University and Residential Life policies and report any perceived safety or maintenance concerns to the same standards as all other lived in professional and paraprofessional staff. Promote wellness programs that encourage students to identify the importance of academic success in relation to dimensions of personal growth.

Master Of Business Administration - Mba

Activities and Societies: National Honor Society Member

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Human Services Student Association. Educational Partnership, California State University.