Andrea Otake Email & Phone Number

Sao Paulo, Brasil

• Reporting to the commercial manager, responsible for leading a team of 11 hunters, in charge of launching new sellers on the marketplace in Brazil;• Development of prospecting strategies, platform entry process, and seller onboarding on the platform;• Monitoring individual and team goal achievement, tracking the performance of each hunter;• Complete restructuring of the commercial area, with changes in the process for greater effectiveness of activities.Main Achievements:•… Show more • Reporting to the commercial manager, responsible for leading a team of 11 hunters, in charge of launching new sellers on the marketplace in Brazil;• Development of prospecting strategies, platform entry process, and seller onboarding on the platform;• Monitoring individual and team goal achievement, tracking the performance of each hunter;• Complete restructuring of the commercial area, with changes in the process for greater effectiveness of activities.Main Achievements:• Structuring a new commercial team with a hunter profile, where we were recognized twice as the winning team, bringing the most new sellers to the Brazilian marketplace in 2023;• Consolidation of the marketplace area, where it now represents 55% of Brazil's sales. Show less

Sao Paulo, Brasil

• Part of the commercial team responsible for launching new sellers on the marketplace in Brazil;• Prospecting new sellers through various means, contacting potential vendors who are top sellers in the market;• Responsible for gathering all necessary information for the validation of new sellers;• Onboarding sellers during their initial steps at SHEIN, from portfolio analysis to the launch of their first products;• Maintaining long-term relationships with clients – analyzing… Show more • Part of the commercial team responsible for launching new sellers on the marketplace in Brazil;• Prospecting new sellers through various means, contacting potential vendors who are top sellers in the market;• Responsible for gathering all necessary information for the validation of new sellers;• Onboarding sellers during their initial steps at SHEIN, from portfolio analysis to the launch of their first products;• Maintaining long-term relationships with clients – analyzing potential vendors for campaign participation and sales leverage;• Projects for launching new categories on the marketplace (footwear, home living, and toys).Main Achievements:• Coaching new hunters, responsible for onboarding, guiding internal procedures, and external client visits, where I had the opportunity to train new effective team members;• Recognized as a top hunter three times in this role, receiving awards. Show less

São Paulo, Brasil

• Implementation of improvements within the Customer Service team, constantly mapping the needs of external customers and identifying possible gaps in the Order to Cash process;• Responsible for the restructuring and implementation of onboarding for new team members, serving as the focal point in organizing and presenting all areas;• Monitoring the individual performance of each customer service representative and creating improvement/mentoring plans when necessary;• Responsible for… Show more • Implementation of improvements within the Customer Service team, constantly mapping the needs of external customers and identifying possible gaps in the Order to Cash process;• Responsible for the restructuring and implementation of onboarding for new team members, serving as the focal point in organizing and presenting all areas;• Monitoring the individual performance of each customer service representative and creating improvement/mentoring plans when necessary;• Responsible for analyzing and balancing individual and team workloads, periodically reallocating portfolios. Show less

• Customer service for clients from Mexico and the Andean region. I attended to key clients in the plastics business, managing 19% of sales in the North region (Mexico);• Active participant in WIN (Women Innovation Network) - a support network for women at work.Main Achievements:• Winner of the Customer Service Excellence Award in Latin America (2020);• Recognized by the Order to Cash North/Andean team as a reference for "Trust," aligned with the company's values (2020).

São Paulo E Região, Brasil

Responsible for coordinating the Importing/Exporting processes.Presentation, and development of KPIs and service levelagreements. Some of my key responsibilities were:- Suppliers, customers, and partners management- BID's monitoring- Cost to serve analysis- Drawback analysis- Logistics/Purchasing projects

São Paulo

• Coordenação de processos de importação;• Apresentação de KPI’s e resultados• Acompanhamento dos pedidos no sistema SAP;• Alinhamento com o departamento de planejamento.

São Paulo E Região, Brasil

• Coordenação de processos de importação e amostras;• Prospecção e homologação de novos fornecedores logísticos;• Acompanhamento da implementação/melhorias do sistema de comércio exterior (Easy Control).

São Paulo

• Atualização de FUP;• Controle de entregas e fechamentos de processo;• Acompanhamento de processos de importação e exportação.

Sâo Paulo

• Coordenação de embarques de importação e controle de prestações de contas, e acompanhamento com o cliente, despachante e matriz (USA).

Auxílio nos embarques de importação, recebimento de adiantamento e prestações de contas, finalização dos processos.

São Paulo E Região, Brasil

Rotina logística e de desembaraço aduaneiro de exportação e importação, organização de documentos ( conhecimentos de embarque, invoices, packing list, entre outros ), credenciamento junto a Receita Federal, contato com clientes, fornecedores e parceiros.

Adm. Com Habilitação Em Comércio Exterior, Administraçao

Pós Graduação, Administração Estratégica

Ensino Fundamental E Médio