Andrea Ziehm Email & Phone Number

Texas, United States

Texas, United States

• Oversee and implement learning strategy and programs that are aligned with the organization’s needs• Partner with business unit leaders to understand their specific training needs and design solutions best fit to their unique teams• Design, develop, and facilitate training and materials for in-person, hybrid, and virtual experiences• Track budgets, negotiate contracts, build and maintain relationships with third party training providers• Act as a principal point of contact for anyone with questions about training and development

• Collaborated with executive leaders, HR Business Partners, Legal, Center of Excellence, and SMEs across organization to develop and implement solutions for driving employee engagement, succession planning, leadership development, and organizational effectiveness • Managed, coached, and coordinated 9-month global leadership program designed for high potential Directors growing to Vice President level• Actively involved in succession planning strategy and discussions to identify key talent and leverage learning opportunities for future executives• Streamlined process for integrating, measuring, and building new programming solutions• Calculated budget, coordinated with vendors, legal, and finance teams to complete contracts• Led Strengths-based learning initiative with the development and facilitation of over 30 sessions year over year, increasing to 700+ employees participating in 2024, and growing requests for focused team development sessions• Collaborated with cross-functional team on firm-wide job architecture project focused on consolidation of 3000+ job profiles and structured career pathing• Facilitated global firm-wide training sessions across virtual, hybrid, and in-person audiences• Coached team project groups and individual leaders in progress towards International Coaching Federation (ICF) certification

• Assessed organizational learning needs and capabilities, identified talent and competency gaps, and worked collaboratively with key learning stakeholders to deploy appropriate learning solutions to enhance performance and skills of professional staff and administrators across the organization of 4000+ staff, faculty, and administrators • Supervised organization-wide learning and development team to develop, implement, and promote learning opportunities and encouraged participation across all employee groups• Led the development and facilitation of Emerging Leaders Program using a Strengths-based approach and the principles of servant leadership• Collaborated with internal departments and external vendors to support the planning and implementation of several location specific events and the efforts of our employee resource groups• Provided coaching, career counseling, and comprehensive learning plan of growth opportunities• Managed vendor relationships for external learning partnerships and negotiated contracts

Irving, Texas

• Planned, designed, developed, and co-facilitated employee development including new hire onboarding and adjunct orientation programming using ADDIE and AGILE methodologies• Partnered with HR senior leaders and other key stakeholders to deliver programs that applied adult learning theory to facilitate development of high performing talent • Pioneered conversations on equity and inclusion by organizing College-wide events with keynote speakers such as Dr. Goldrick-Rab and Dr. Tia Brown McNair• Supervised, trained, and coached employees who supported L&D operations• Calculated budget, coordinated with vendors and finance teams to complete contracts• Served on several committees including as co-lead of the Caring Campus Initiative Committee• Coached employees individually by request as certified Gallup Strengths coach• Advocated for strengths-based development to support development needs and coached individuals by request as Gallup Certified Strengths Coach• Assessed, interpreted, and presented L&D metrics to leadership for reporting and recommendations• Presented strengths-based development programming at NISOD Conference: "Going 'Next Level' – Strengths-Based Development Program Year One"• Established and maintained a high level of stakeholder trust and confidence

Irving, Texas

- Taught EDUC1300: Educational Frameworks course specifically for early college program offered by the North Lake Collegiate Academy- Supported educational learning through strengths-based approach to development- Participated as faculty panelist for session: "Virtual Socialization: Avoiding the Faux Pas (The Virtual Office)"

Schaumburg, Illinois

• Collaborated with academic deans and student services to identify learning gaps and promote available resources and potential solutions to support KPI achievement• Supervised virtual team of tutors and learning lab specialists who hosted events and provided materials in online student learning center• Created and leveraged tools for tracking student engagement specialists• Initiated pilot program to investigate alternative tutoring solutions to meet student needs• Interpreted assessment and feedback data to strategically align resources and tutoring services• Presented data pertaining to student usage and satisfaction rates to senior leadership and committees• Cross-trained for additional skills as needed including department payroll processing and HTML/CSS coding on bootstrap platform• Managed vendor contracts and investigated external supplemental student resources to analyze costs and benefits of alternative solutions

Schaumburg, Illinois

• Supervised team of advisors—mentored and reviewed student interactions, documentation, and KPIs in a fast-paced environment• Planned, designed, developed, and co-facilitated two-week department onboarding experience• Coordinated training schedule of facilitators and locations for newly hired advisors• Investigated student concerns and potential conduct violations in alignment with Ombudsman• Partnered with internal departments to support the student experience more holistically• Collected assessment and evaluation feedback for continuous programming improvements• Maintained internal cohort database for tracking active student population outreach• Created and updated standard operating procedures to support quality assurance evaluation

Schaumburg, Illinois

• Communicated via telephone and e-mail with assigned student cohort to address academic inquiries and provide support for new and continuing students using an appreciative advising approach• Motivated students to learn how to successfully complete assignments, communicate with instructors and staff, and understand university policies• Proposed, piloted, and implemented cross-departmental process improvement solution that increased retention from 38% to 67% in first quarter students • Exceeded individual metrics for retention, persistence, and student academic improvement towards university goals• Developed and facilitated University introduction course for new students

Dekalb, Illinois

• Organized and maintained development plans for online information system design• Supervised team of six interns as project manager and acted as liaison to corporate contacts• Tracked and analyzed time completed on project using Project and SharePoint• Presented completed project and offered suggestions for future improvements to management at Wal-Mart Realty• Gained experience in leadership, resource coordination, and organizational structure

De Kalb, Illinois

• Oversaw 45 residents and provided support for floor as a mentor• Acted as liaison between residents and housing department• Handled confrontational situations and developed problem solving techniques

Mount Prospect, Illinois

• Collected and entered data through scanned documents and Excel spreadsheets• Tracked data and presented analytical results to engineering department manager• Scanned and filed sensitive documentation for easier tracking purposes

B.S., Organizational Management, 3.5/4.0

Activities and Societies: National Society of Collegiate Scholars (Former President and Former Exec. V.P.), Management Student Advisory.

Master Of Education (M.Ed.), Curriculum And Instruction, 3.9/4.0