• Install, configure software, and hardware.• Manage network servers and technology tools.• Set up accounts and workstations.• Monitor performance and maintain systems according to requirements.• Troubleshoot issues and outages.• Ensure security through access controls, backups, and firewalls.• Upgrade systems with new releases and models• Develop expertise to train staff in new technologies.• Build an internal wiki with technical documentation, manuals, and IT policies.• Installing a new operating system on a machine by wiping, or clearing, the hard drive entirely, and installing a fresh operating system.• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed.• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management. • Ensure an uninterrupted internet connection and manage mail servers for sending and receiving emails and file servers for saving and managing data.• Upgrade and manage hardware and software.• Install the necessary hardware, such as routers, switches, and access points.• Connect all devices to the router or switch using cables for wired connections and Wi-Fi for wireless connections.• Configure network settings such as IP addresses and DNS servers on each device.• Ability to setup network drops in classrooms and offices.

• Provided technical support and customer service for a number of hospitals across Florida in a call center environment.• Provided best effort technical support. Performed Active directory account unlocks and password resets. Familiar with group policy, account security, HIPAA and PII security practices.• Provided website and application support, installed and updated adobe flash player, java, windows updates and client specific programs such as Cisco Jabber and the EPIC platform• Used Microsoft Remote Desktop program to perform remote installs and troubleshooting.• Provided vpn support using Vmware, Citrix, secureauth authenticate and Microsoft authenticate• Provided support for mobile devices such as Apple and Android phones and tablets for apps such as Canto and Haiku

• Performs security rounds during scheduled and unscheduled times.• Creates and maintains a cellblock atmosphere conducive to respect of others.• Enforces disciplinary sanctions.• Maintains appropriate boundaries with inmates.• Initiates and monitors inmate movement.• Restrains unruly inmates using force and retraining devices.• Responds to emergencies, including medical emergencies.• Documents incidents, movement, rounds and inmate discipline• Performs person, property and facility searches.• Complies with all policies and procedures of the Chesapeake City Jail• Regular attendance required. • Performs other duties as may be assigned by supervisor.

• Performs security rounds during scheduled and unscheduled times.• Creates and maintains a cellblock atmosphere conducive to respect of others.• Enforces disciplinary sanctions.• Maintains appropriate boundaries with inmates.• Initiates and monitors inmate movement.• Restrains unruly inmates using force and retraining devices.• Responds to emergencies, including medical emergencies.• Documents incidents, movement, rounds and inmate discipline• Performs person, property and facility searches.• Complies with all policies and procedures of the Chesapeake City Jail• Regular attendance required. • Performs other duties as may be assigned by supervisor.