G. Andre Castagnola Email & Phone Number

• Supervise and drive accurate prevention, identification, and monitoring of suspicious activities while concurrently ensuring timely reporting.
• Champion the company’s vulnerability management program while working with system owners to develop plans of action or risk acceptance.
• Lead the configuration and provision of immediate troubleshooting solutions for multiple company group policies in association with desktops and servers.
• Establish and update procedures and processes used by IT members and corporate employees alike.
• Deliver enterprise-level assistance, logs diagnosis, and troubleshooting for both frontend and backend issues.
• Enact research and apply cybersecurity risk management knowledge to pertinent technical tasks.

Richland, Washington, United States

• Tasked with coordinating and communicating with a number of project teams, and assumed leadership for resolving critical technical problems.
• Functioned as the company’s frontline ambassador by acknowledging and acting immediately on client queries and issues.
• Provided day-to-day oversight of IT infrastructure, VOIP phone system, network security, and vendor outsourcing.
• Ascertained maintenance of all critical information security best practices and IT industry standards.
• Augmented overall productivity by designing, administering, and troubleshooting data and voice networks, Windows servers and peripherals, desktops, laptops, displays, printers, multi-function devices, smart phones.
• Assessed critical technical issues while installing, configuring, and monitoring end-user workstations, PC hardware, software, and network devices such as network printers, Cisco routers, Cisco switches, and wireless.

Eureka, California, United States

• Played key role in providing fast-paced and efficient daily front-line technical support to multiple clients regarding various technical issues and problems relating to hardware and software operation to ensure optimal.
• Documented, researched, and developed procedures to resolve various computer and networking problems.
• Promoted quick and helpful problem resolution by phone and email for all reported issues, thereby improving company reputation.
• Led the development and execution of several tests to identify problems with applications for preventative maintenance purposes.
• Imparted coaching, mentoring, and immediate conflict resolution support to newer employees in association with corporate infrastructure, and helped build their expertise on how to operate core systems within the field.
• Served as key contact between senior business leadership and IT teams, ensuring excellent streamlining and cohesive business and technical delivery, as well as developing assigned projects.

Ms Cybersecurity And Information Assurance, Information Technology

Bs Network Security, Information Technology

As Network Management, Information Technology