Andre Correa Email & Phone Number

Albany, New York, Us

Troy, Ny, Us

Role: Project Engineer - Implemented new technology into existing environments for clients, and managing issues impacting users - Managed several small technical implementation projects to completion - Participated in weekly meetings with project team members, providing status updates and identifying roadblocks - Configured new Meraki Appliances and set up Meraki Portals for new clients - Onboarded several new clients and scanned their IT environments for potential security holes and configuration errorsRole: Tier 3 Service Desk Technician - Engaged with clients regarding technical issues, going onsite when necessary to resolve Severity 1 issues - Provided remote support, often speaking with clients, easing their concern and anxiety while working thru problems - Received several 5-star survey results regarding my performance, technical knowledge, and customer service

Albany, Ny, Us

- Held Team Lead Role for 3 Person Network Team reporting to the Director of IT Infrastructure - Responsible for maintaining 2500+ user network - Managed network and server equipment like firewalls, switches and routers, VMware environment, and all servers - Provide Tier 3 support assistance, handling escalations and ensuring the swift resolution of all problem tickets - Built 5-member Mobile Team unit to manage the mobile device management of all mobile devices (phones, tablets, etc.) - Create and conduct training sessions covering topics from technical troubleshooting to improving IT Customer Service - Perform all Windows Security Updates monthly for all Production Servers in the environment - Perform Bi-annual firmware updates on Production SAN - Evaluate and assess vendor products and potential solutions, and provide recommendationsProjects: - Domain-wide Username Change to numeric IDs to enhance security - Print Server Migration from Win2k3 to Win2k12 - VMWare ESX Host Upgrade from 6.0 to 6.7 - Deploy organization-wide VPN Remote Access for all CFDS employees (COVID-19)

Orlando, Florida, Us

Manage and maintain Enterprise-wide Malware Protection Platform including malware threat analysis and Rapid Emergency ResponseManage HPE ArcSight Enterprise Security Information and Event Management (SIEM) systemDocument all Enterprise Security Change Management Requests Security Patch Deployment and Privileged Access Reviews on all servers in DMZResearch and evaluate leading products in the Cybersecurity Space, in comparison to Best of Breed as well as current production solutions at Orange CountyScan Network segments for PCI Compliance, ensuring all servers on network segment meet all PCI StandardsPeriodic network segment penetration testing and security policy reviewShadow all vendor sessions in DMZ enforcing compliance and verifying changes in production environmentPROJECTSMigration from Kaspersky Security Center to Sophos Enterprise Endpoint Protection - 8000 endpoints county-wideImplemented HP’s ArcSight system receiving over 4000 Events per second (EPS)Migration of Departmental VMWare Environment to Enterprise VMWare EnvironmentData Migration of SMS Messaging into Orange County Sheriff’s Office SMS Data Management Solution Configuration and Deployment of Cloud-based Alerting System

Los Angeles, California, Us

● Deployment Team Member of Intelity’s digital guest services award winning software application (ICE) to global luxury hotel properties; installing and securing end-user Apple iOS and Android In-Room Tablets● Provide 1st/2nd tier Technical Support for ICE to existing installed client base● Manage Mobile Device Management Solution, adding new devices and networks as more clients are added to existing install base.● Developed automated routine maintenance tasks and installation processes to add efficiency to technical support● Troubleshoot issues with both hosted and local installation models, from back-end ICS to guest-facing in-room tablets● Create/Document installation procedures for adding new tablets or replacing tablets to existing ICE Installations● Provide Technical Training to on-site support staff for basic troubleshooting and/or installation of additional tablets● Maintain AWS Server Environment and troubleshoot network/IIS/SQL errors and other issues● Train Intelity Technical Support Staff on 1st Tier Support Procedures● Manage 24/7 support staff rotation schedule

Chuo-Ku , Tokyo, Jp

● Assist in developing and overseeing all Organized Play programs and projects, from store tournaments to high-level tournaments in Latin America.● Forecast all cash and material inventory.● Provide market analysis for all Premiere-level and store-based Organized Play programs in Latin America.● Provide quarterly summaries and executive summaries of Organized Play status to Brand teams.● Assist in achieving quarterly event performance targets with emphasis on increasing market share in TCG industry.● Collaborate with and lead ancillary departments to design, develop and implement unique Organized Play strategies, techniques and tactics based on customer feedback and market environment.● Oversee correct procedural and operational workflow for Organized Play department within the framework of the company's existing processes.● Ensure all Organized Play programs compliment new product releases to maximize brand saturation in product and tournament marketplaces. ● Maintain a strong knowledge of the hobby industry with emphasis on repeat purchase collectibles and games, as well as secondary market movements of past product releases and competing brands in Latin America.

Orlando, Fl, Us

● Verify and validate daily data imports into Primary Financial System● Responsible for the Day to Day Operation of the Credit Union Internal Computer System, as well as the performance of all internal system servers● Assisted in the system data conversion during the McCoy-Healthcare Federal Merger (24 hour turnaround time)● Perform system roll-outs and thin client deployments● Maintain TCP/IP network health and functionality

● Responsible for all aspects of Helpdesk environment; troubleshooting, ticket updates, follow-up, and completion● Maintain, design and enhance SharePoint Helpdesk Application● Install, upgrade and troubleshoot mission critical applications● Administrator for multi-location (Orlando, Ocala, Deland) Windows 2003 Server environment with Windows 2000, XP, and Vista endpoints (50+ users)● Maintain primary malware protection application (Trend Micro)

● Work on Corporate Project to centralize information and financial reporting for Primary Mission Critical Application (Hagen OA), spanning several office locations across the USA and Canada● Maintain TCP/IP LAN, implementing Wireless Access Points for endpoint compatibility of mission critical application● Deploy servers, workstations, switches, software, and network services (DNS, DHCP, WINS)● Implement system procedures to enhance security, reliability, and performance● Project Manager during several LAN system migrations, moving mission critical applications across Network Operating Systems● Document day-to-day functions and compiled an IT Systems Procedural Manual to assist in training and management● Ensure Sarbanes-Oxley Audit compliance

New York, Ny, Us

New York, Ny, Us

Managed 50+ user Novell Netware 3.12 network. Create new accounts, manage login scripts, mapped drives and shared printers. Installed and configured Sybase SQL Server for their primary application to house all student financial data in preparation for Y2K compatibility. Migrated Network OS from Novell Netware 3.12 to Windows NT 4.0