Andre Costa Email & Phone Number

Leixlip, County Kildare, Ireland

• Personalised instruction by supporting, motivating and assisting clients safely, legally, and ethically to help them achieve their goals.• Conduct comprehensive on-site assessments of clients' health using our proprietary evaluation protocols, ensuring tailored training plans that optimise outcomes.• Maintain open communication channels with clients to ensure engagement and that their goals are understood and met effectively.• Update training plans and re-evaluate clients as necessary, adapting strategies to maximize progress and satisfaction.• Collaborative Client Engagement Activities, offering a partnership with employers to organise and execute client engagement and educational activities, fostering a supportive community and promoting wellness initiatives.• Present EXOS methodology through educational programs, empowering clients with the knowledge and tools to achieve lasting success.• Report various metrics to operations, including attendance, engagement, outreach efforts, and activity levels, to inform decision-making and optimize program effectiveness.• Contribute to program planning and development, leveraging insights and research to design initiatives that align with EXOS methodology and meet client needs.• Lead and participate in staff education sessions covering all aspects of EXOS methodology, promoting a culture of continuous learning and excellence.• Maintain professional credentials and stay updated on industry trends by attending necessary continuing education courses, ensuring adherence to best practices and standards.• Perform all aspects of the position with professionalism and integrity, embodying the values and principles of EXOS in every interaction.• Follow established policies and procedures of the company, contributing to a cohesive and efficient work environment.

County Dublin, Ireland

• Expertly managed time and multi-tasked in environments, managing diverse responsibilities with ease and efficiency to meet organisational objectives maximizing productivity and maintaining a well-organised workspace.• Prioritised responsibilities effectively to ensure timely completion of tasks and meet client expectations.• Upholded high standards of cleanliness and presentation, ensuring the workplace is consistently maintained to the highest standards.• Provided exceptional customer service, addressing client requests with attentiveness and professionalism, and offering creative solutions to meet unique needs.• Demonstrated the ability to identify and address urgent matters promptly, ensuring swift resolution and client satisfaction.• Quick adaptation to new environments and tasks, demonstrating a willingness to learn and contribute to diverse projects and initiatives.• Adhered to health and safety protocols and company regulations, prioritizing the well-being of colleagues and maintaining a safe work environment.• Strived for continuous improvement in quality and efficiency, actively seeking opportunities to enhance processes and deliver superior service.• Excellence in interpersonal and communication skills, fostering positive relationships with colleagues and clients alike.• Collaborated seamlessly within the team and across business areas, leveraging strong teamwork abilities to deliver exceptional service and achieve collective goals.• Demonstrated proficiency in IT tools and systems, efficiently managing service tickets, emails, and reporting tasks.• Provided comprehensive reports on personal tasks and activities, ensuring transparency and accountability in all operational matters.• Perform general maintenance tasks, including electrical, hydraulic, and functional repairs, to uphold the integrity of the building and ensure operational efficiency.

County Dublin, Ireland

• Acted as the first point of contact for customers, addressing inquiries and providing information on products and services. Ensured timely and accurate responses to all customer queries, enhancing overall satisfaction.• Managed unexpected customer issues and emergencies with a proactive approach, utilizing independent judgment to resolve problems efficiently. Escalated complex issues to the appropriate manager or department while maintaining clear communication with customers throughout the process. • Identified recurring issues and feedback trends, contributing to the development of process improvements and the enhancement of service delivery. Collaborated with team members to implement solutions that addressed customer concerns effectively. • Assisted in onboarding new team members by providing guidance and sharing best practices. Offered support to colleagues facing daily challenges, fostering a positive work environment through empathy and encouragement.• Maintained accurate records of customer interactions, feedback, and resolution outcomes. Prepared detailed reports for management to review service trends, identify areas for improvement, and track performance metrics.• Conducted follow-up communications with customers to ensure their issues were resolved to their satisfaction. Gathered and analyzed customer feedback to drive continuous improvement in service delivery. • Worked closely with other departments to address cross-functional issues and ensure a seamless customer experience. Participated in team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support.

County Dublin, Ireland

• Prepared the bar and kitchen stock for each event, ensuring all necessary items were available and organised.• Received and managed all beverage and food deliveries, verifying the accuracy and quality of the supplies.

Porto Alegre E Região, Brasil

• Efficiently handle various responsibilities, including overseeing office systems and managing client relationships, ensuring alignment with strategic objectives.• Build strong relationships with clients, employees, and stakeholders, resolving complaints and facilitating decision-making processes to drive positive outcomes.• Thrive in fast-paced environments by making sound decisions under pressure, leading business marketing initiatives, and managing financial procedures.• Ensure smooth operation of office systems by managing data, filing, and backup processes, maintaining accurate documentation and financial records, including invoices and client accounts.• Lead the hiring process and provide comprehensive training to employees, fostering a culture of excellence and accountability. Monitor performance and offer ongoing support to ensure a positive work environment.• Drive marketing efforts to attract new clients and expand market presence. Maintain up-to-date client and employee databases, ensuring high standards of service delivery for customer satisfaction and retention.• Guide the Race & Triathlon Team with tailored training plans to optimize athlete performance and satisfaction. Foster a culture of integrity, confidentiality, and professionalism to cultivate a winning mindset and collective success.

Porto Alegre E Região, Brasil

• Efficiently managed high-pressure scenarios and continuously sought ways to improve quality and efficiency.• Introduced clients to the gym’s state-of-the-art facilities and equipment, ensuring a welcoming and valued experience for every visitor.• Conducted spinning and stretching classes, designing personalized workout plans tailored to individual goals, preferences, and limitations.• Fostered strong relationships with clients and colleagues, providing exceptional customer service and support.• Prioritized client safety by sharing health information with colleagues and offering personalised supervision during training sessions.• Effectively managed multiple tasks and priorities, ensuring dedicated attention and support for each client.

Master'S Degree, Strength And Conditioning

This intellectually rigorous program has equipped me with advanced knowledge, practical coaching skills, and a deep understanding.

Specialist, Exercise Physiology

Licenciado Em Educação Física, Physical Education Teaching And Coaching