Andre Daoud Email & Phone Number

Dubai, Ae

Dubai, Dubai, Ae

Dubai, Dubai, Ae

Saint-Ouen, France, Fr

Digitalization:Establish a medium to long term digital strategy enabling business attraction, revenue generation alongside creating efficienciesRevisiting customer journey, refining the customer experience by offering seamless digital solutionsEstablish digital services that create monetization by defaultRedesign digital solutions user interface and user experience of various various portals and mobile applicationInnovationEstablish think tanks across the region to generate pool of ideas emerging for true customer needsIdentify innovative cross selling across various lines of business such as click to buy for quick sales conversionCreating customer needs alongside relevant solution, hence increasing stickiness and attraction of new businessCustomer centricityEstablishing survey campaigns alongside action plans for best customer reach and survey engagementBuild & disseminate surveys and collect information, identifying pain points and establishing priority projects to address such pain points.oversee projects execution and implementationRerun campaigns measuring actions outcome and fine tuning exercises if the need be.RevenueUnderstanding various markets landscape, challenges and opportunities.Establish solutions and products diversifying revenues and enabling a sustainable long term business modelAnticipate risks and develop various revenue streams mitigating risks.

Dubai, 000, Ae

Organizational Leadership:Strategizing and leading NEXTCARE’s medium to long-term local and regional business strategies; directing expansion, strategic dominance, and operational efficiency.Overseeing various GCC countries branches to continuously improve competencies and spearhead management optimization.Maintained strong ties with regulators across the region in line with growth strategy.Innovation and Strategic Initiatives:Pioneering and applying emerging technologies and setting foundation for digitalization/innovations:Introduced video kiosk that enables patients to interact live with care center.Set up auto enrollment kiosk that facilitates people's enrollment in medical scheme without human intervention.Designed the white labeled online portal enabling seamless policy purchase and activation without staff assistance.Launched state-of-the-art digital second medical opinion integrated with NEXtCARE mobile App.Liaising with key government entities to deliver transformational end-to-end solutions:Conceptualized, designed and successfully implemented the first of its kind SAADA healthcare program for Dubai Government using the National ID card as the main member identifier instead of the traditional plastic cards.Established programs to enable overseas treatment for nationals.Sales and Marketing Effectiveness:Identifying untapped revenue streams; enhancing portfolio of B2B2C products and maximizing sales by unbundling services and capturing new business:Established the broker development channel.Set up a direct B2B business development team.Expanded network of various payers and medical suppliers across the region.Analyzed, reviewed and advised insurers on portfolio performance and corrective measures.Driving profitability through defining and directing marketing and branding activities:Built social media presence accelerating market penetration and client acquisition/retention outcomes.

Paris, Fr, Fr

Strategy and Vision LeadershipAligned company and group strategy to optimize operations, spearhead compliance and secure a success- oriented market-driven environment all-around: Set up the healthcare servicing hubs for AXA within the gulf region.Won best Medical Insurer award (2010 and 2011).Earned 8 innovation awards for projects including Healthcare E-Eligibility & Approval System.Built off-shoring strategy to maximize profit margin; supported sales and distribution channels to deliver sustainable growth and accelerate market enthusiasm.Managed off shoring of non-added value services to AXA Business services Bangalore - India.Defined organizational objectives within financial budgetary parameters to drive efficiency and effectiveness of all initiatives.Business DevelopmentAdvanced business development efforts; defined, developed and analyzed medium and long-term strategies encompassing performance, processes, systems and personnel.Directed project focused on improving health claims for AXA Mexico, Spain and Gulf.Provided "Expert-in-charge" guidance on health claims for MedLa region.Pioneered process automation/reengineering and productivity improvements to enhance workflow.Implemented international network offering direct billing access to members worldwide.Developed customer, partner, broker and provider web enabled portal.Managed the company Healthcare Operational hubs in the Gulf Region inclusive of UAE, KSA, Qatar, Bahrain, Oman, and India.Cultivated a culture with more emphasis on quality of service versus cost incurred.Supervised and worked cross-functionally with key executives from various departments including Network Management, Claims Administration, Medical board, Policy administration, Counter fraud, Insurance procurement and Call Centers.Assessed and communicated market requirements and international competitive intelligence to anticipate changes in group requirements.

Dubai, Dubai, Ae

Took charge of a loss generation portfolio; revamped technical results and turned it around to deliver significant growth.Accomplished portfolio volume growth through direct marketing and intermediaries.Managed reporting and analysis of portfolio performance and associated premium readjustment.Provided clients with mid scheme performance reviews through detailed presentations.Increased cross-selling volume to existing customers; identified needs, developed new business and researched new markets.Delivered presentations to beneficiaries to introduce recently sold schemes.Revised entire workflow, trained staff, and revamped customer service policies with focus on efficiency, precision and upholding business integrity.Conducted training for department and in-house sales agents across different branches from prospecting to consultation.Managed reinsurance relationship and treaty implementation.

Higher Diploma, Organizational Leadership

Ba Insurance, Insurance

Secondary Studies

Complementary Studies