Andre Dezoti Email & Phone Number

Ribeirao Preto, Sp, Br

São Paulo, Brazil

Ribeirão Preto

As an II Manager I am responsible for Midas inhouse solutions, working in three different categories: project, product and support level 3.Midas has mainly four completely different inhouse solutions which my team needs to: 1. Implement the standard product for new customer's (Category: Product) 2. Customize our products with customers needs (Category: Project) 3. Develop new features for these products (Category: Product) 4. Support more than 100 customers for all these solutions that are already in production (Category: Support Level 3) On these items we have all the usual project/product/support situations such as: 1. Dealing with project phases (Waterfall and Agile) 2. Manage the customers relationship 3. Manage the internal team 4. Manage the budget 5. DeliverablesNowadays I have around 60 people over my responsibility including, project managers, product managers, technical leaders, developers, testers and business analysts. My report level is to the Company´s CEO.I am also responsible for the personal and carrier management of the team.

Santiago Province, Chile

Customer: Entel Chile and PerúPositions: 1. 01/2016 - 08/2016: Solution Architecture - Responsible to discuss, understand and define the solution with the customer of request to answer (R2A) for prepaid solution on Entel Digital Transformation project - Responsible to handle workshop with the customer in Spanish - Responsible to work on the High Level Definition documents to deliver and be approved by the customer - The solution involved more than 20 systems including Ericsson, Oracle and Legacy products. 2. 09/2016 - 12/2017: CRM Build Leader - Responsible to implement Siebel CRM for prepaid solution on Entel Digital Transformation project integrated with more than 20 systems - Responsible to manage CRM build team in Chile, Colombia, Brazil and India - Responsible to delivery CRM defects within the contract SLA during P2P, IST and UAT phases - Responsible to support CRM solution production 24 by 7 after the roll out providing KPIs, monitoring tools and alarms - Worked with 3PP controlling the budget and deliverables 3. 01/2018 - 06/2019: Delivery Manager (Senior RTE) - Responsible for Full Stack build for postpaid solution on Entel Digital Transformation project integrated with more than 20 systems using AGILE methodology - Responsible to manage the capabilities and demonstrations to be delivery on every PI with the customers and the teams - Responsible to manage the build team for more than 15 systems, around 150 resources on different countries like Chile, India, Portugal, USA, Canada, Brazil, etc. - Responsible to delivery the defects for all the build-streams within the contract SLA during P2P, IST and UAT phases - Responsible to support production 24 by 7 after the roll out providing KPIs, monitoring tools and alarms - Worked with 3PP controlling the budget and deliverables

São Paulo Area, Brazil

Client: VIVOPosition: Siebel CRM Consultant - Project Technical Coordinator Siebel Version: Siebel Communications2009: 8.1.1.2Current: 8.1.1.13 – OpenUi – Patch Set 16Main activities: • Development of main modules of Siebel, as Account, Order, Quote, Asset (Order Management) and Service Request, with the lowest level of customization possible to facilitate maintenance and possible version upgrades of the application. • Technical team coordination always seeking the best solutions in the implementation of demands requested by client • Team coordination of up to 30 people, distributing the work, checking the quality and managing deliveries. • Development of critical solutions using Siebel Tools including performance problems (EAI, Workflow, Data Mapping, Data Validation, Signals, Business Service, etc). • Technical support to development, functional and test team. • Preparation of estimates. • Analysis of critical production issues with satisfactory response time and quality. • Ability to resolve critical and urgent problems in a production environment. • Technical responsible for upgrade from Siebel 8.1.1.5 to Siebel 8.1.13 • Participation on performance projects, working directly with DBA’s team, analyzing and improving performance of Oracle’s database. • Management of customer deliverables in production environment, including supporting to potential problems during migration. • Coaching of company's trainee program for 4 years by hiring and training more than 40 people.

São Paulo Area, Brazil

Project IClient: Primesys Position: Business Analyst and Siebel developer (Senior)Siebel Version: 7.5 – Siebel Communications Main activities: - Understanding of features requested by the customer, discuss the solution with the client and documentation of process.- Implementation of Siebel integration with MQSeries using EAI.Project IIClient: Sociedade Bíblica do Brasil Position: Business Analyst and Siebel developer (Senior). Siebel Version: 8.0 – Siebel Sales Main activities: - Requirements gathering, documentation of client process and test plans.- Technical leader, distributing the work, ensuring the quality and timing of deliveries.- Development of the most critical requirements of the project- Monitoring the go live- Main entities: Account, Contacts, Order management, Marketing Project III: Client: Unione (Internal course)Position: Instructor of Siebel eScript Siebel Version: 8.0 Main activity: - Script teach a course of 16 hours to Siebel consultants of the Unione.Project IVClient: IpirangaPosition: Siebel developerSiebel Version: 8.0 – Siebel EnergyMain activities:- Creating screens, Business components, scripts, virtual business components, etc. Development of integration via web services.

Campinas Area, Brazil

Client: IBM – US - Siebel Development FactoryPosition: Siebel developerSiebel Version: 7.5 – Siebel SalesMain activities: - Configuration of Siebel CRM with IBM as US client.- Siebel teach courses and programming logic, including database and Java basics for IBM employees.

Project I Position: Web developerMain activities: - System development for vehicle tracking using PHP, Java andMySQL.Project II Position: Desenvolvedor Web e Linux Server AdministratorMain activities: - Interface development between Linux and user of a configurable router.

Ribeirão Preto Area, Brazil

Position: InstructorMain activities: - Linux Training of IT employees of the Ribeirão Preto City Hall.