Andre Dixon Email & Phone Number

• Integrated IT and application support teams to create seamless support channels for users.• Worked with a cross-functional team creating system requirements for each department in core application migration project.• Coordinated primary site system upgrades to prepare for multiple site expansions. • Pro-actively engaged with directors and executive leadership on multiple IT projects and coordinated support needs. • Planned resources and prioritized remote access services to… Show more • Integrated IT and application support teams to create seamless support channels for users.• Worked with a cross-functional team creating system requirements for each department in core application migration project.• Coordinated primary site system upgrades to prepare for multiple site expansions. • Pro-actively engaged with directors and executive leadership on multiple IT projects and coordinated support needs. • Planned resources and prioritized remote access services to quickly shift from a primary onsite workforce to allow staff to work offsite. Show less

• Coordinated with leadership and planned new infrastructure and began new vendor relationships for project support.• Communicated regularly with stakeholders for implementation of new applications and systems.• Supervise team of two support specialists.• Completed virtualizing server hardware and updated core network infrastructure.• Procured new user workstations and began management of deployed hardware, closing a 10-year gap in technology upgrades.• Migrated to Microsoft… Show more • Coordinated with leadership and planned new infrastructure and began new vendor relationships for project support.• Communicated regularly with stakeholders for implementation of new applications and systems.• Supervise team of two support specialists.• Completed virtualizing server hardware and updated core network infrastructure.• Procured new user workstations and began management of deployed hardware, closing a 10-year gap in technology upgrades.• Migrated to Microsoft 365 and coordinated O365 implementation projects. Show less

Greater Seattle Area

• Supported Citrix applications, managed servers.• Managed user accounts in Windows and Linux environments.• Worked with medical and administrative staff to assist in daily operations and assess department needs.• Analyzed systems and identified improvement opportunities for infrastructure re-design.

Greater Seattle Area

- Manage Active Directory, Group Policy and DHCP, Anti-Virus, basic Linux administration- Manage JIRA for other departments for issue tracking- Install custom OS images to systems for deployment, and setup monitoring on key systems- Maintain ShoreTel phone system, and video conferencing rooms- Support desktop and laptop systems

Boise, Idaho Area

Manage AD and group policy, setup and troubleshoot Windows clients.Monitor and update system accounts for call center metrics using TASKe

Responsible for maintaining and managing 100+ computer systems.Worked with engineers and testers to minimize test time and plan project hardware/software needs. Assisted in the addition of terabytes of storage array space in server racks.Created a custom ticket system using SQL and .NET for tracking and managing issues.