Andre Domingues Email and Phone Number

We provide the most effective security & compliance solutions to respond to cyber attacks in every channel.Proofpoint is a next-generation cybersecurity company that protects your people, data and brand against advanced threats and compliance risks. Built on the cloud and the world's most advanced intelligence platform, our solutions help you effectively detect and block targeted attacks and respond quickly to suspected compromises.

• Pre-sales resource supporting all of Sales Organization while focusing on Latin American Accounts. Responsible for presenting technical solutions to customers during the pre-sales/POC cycle in Latin America. Worked all technical deployments and main point of contact for all of Latin America’s Channel and Distributor's technical teams. Ran customized demonstrations, provided technical training and know-how and played a key role in pilots and pre-sale implementations with enterprise accounts. Monitored trial activity working closely with clients to ensure business requirements are well defined, systems are configured appropriately, and key Pilot/POC objectives are met.• Hosted numerous Webinars for a diverse portfolio of SolarWinds solutions in LATAM, Caribbean, and EMEA. Made numerous presentations on and off-site for Engineers, Admin's, Directors, VP's and C Level Leadership Teams. Presented at various trade-shows and industry events; Cisco Live, VMWorld, FutureCom, CIAB and others. Responded and built RFI's/RFP's/RFQ's. Kept up to date on competitors’ products in the market and provide feedback and input to product teams. • Grew LATAM Quarter over Quarter and Year over Year. Tracked Quarterly Pipeline with aggressive targets. 100% sale achievements in numerous quarters and rewarded frequent sales awards. Qualified and created sales targets for partners in Latam and created partner on-boarding program. • One of few Sales Engineers working on All Core products. Worked on both Network and System sides and crossed numerous bridges from distinct environments to solve infrastructure monitoring issues. Heavy focus on APM, APPStack and Application Monitoring. Worked with numerous Technologies and vendors, everything from Networking to Storage; Vendors like Cisco, Juniper, Huawei, HP, EMC, Pure Storage, Netapp, VMware, Citrix, Oracle, Aruba, Meraki, Microsoft and much more.

• Acted as an advocate to champion specific Client needs in collaboration with support team. Daily contact with numerous clients in LATAM and EMEA. Used influence and communication skills while leading conference calls with Clients, keeping in mind audience expertise and articulating accordingly. Entrusted to deal with client escalations. Interfaced directly with Clients at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, Problem Tracking and conveying resolution, while engaging multiple groups.• Implemented and supported diverse SAN environments. Assisted in the planning, configuring and maintaining of Domestic and International Arrays in various SRDF configurations. Extensive build experience with EMC Arrays working with both VMAX and VNX models. Experience with storage virtualization and encapsulation methods as they relate to EMC technologies. Deep understanding of VMWare’s integration with storage technologies. Extensive knowledge with SAN zoning using Brocade/Cisco FC Switches including virtual fabrics. Extensive working knowledge of storage vendor management software such as; Unisphere for VMAX, Solutions Enabler – SYMCLI, EMC SMI-S Provider and SMC/SPA. Daily analysis of Provisioned Storage and Storage Performance in numerous environments.

• Responsible for the successful implementation and configuration of Health and Welfare Service Engine product for new ADP clients. Worked on numerous concurrent projects with wavering Project Plans at the same time. Provided a detailed level of functional and technical application support to analyze and troubleshoot issues during engagements delivering solutions to meet internal and external client needs. Applied knowledge of products, service components and internal systems to clients, individuals, departments, and organization goals. Engaged other ADP business units as appropriate when needed. Monitored issues to completion and provided regular updates to clients and internal partners as appropriate. Used extensive product knowledge to supply change control cost analysis and estimates. • Daily troubleshooting of issues and programing of client rules. Configured Rule Based System for clients and acted as Single Point of Contact for individual Extract, Transform and Load (ETL) of Client data. Developed Access Database to analyze Client Data Loads and Election Compare, later release to entire division. Ran numerous SQL queries on data warehouse to compile reports for both internal and external clients. Edited and transformed XML files for External Clients. Setup new Carrier Interfaces and SFTP and FTP dumps/transfers from ADP to Carriers. Influenced clients through involvement in process and decision making. Built and sustained relationships of trust and respect with internal and external clients.• Worked under limited supervision as a home-shored employee, exercised independent judgment in setting priorities and workflow for self and team, making recommendations to ensure high quality service levels. Optimized the use of my own time, making certain that deadlines were met in turn meeting or exceeding budget targets. Contributed to improving internal processes/tools. Focused on sharing knowledge with other team members.

• Provided operational support for clients after the WINFLEX application has gone into production. Identified and resolved escalated client and production issues by conducting root cause analysis and problem solving techniques, which included engaging IT and/or programming resources. Prepared work plans for owned tasks. Managed workload of tasks to completion and informed others when problems occur. Responded and reacted to a variety of critical issues simultaneously. • Made complex configuration modifications, including documentation, set-up, testing, and promotion from Test/QA to production environment. Managed the testing and promotion process for upgrades to newer software versions of application code. Daily writing of SQL queries and custom reports using diverse tools like; Toad, Report Writer, ReportSmith, DB Explorer, Foxpro and Crystal Reports as appropriate. Maintained and updated functional specification documentation to support client processing. Constant contact with client for customization and analysis. Single handedly responsible for payroll analysis for complex clients. Chosen within first 2 months with the company to address difficult and problematical clients and bring them out of departure sector, with exceptional results including retention and renewal. Selected to participate in exclusive client oriented pilot program and due to exceptional results, assisted in the roll out to entire Division.• Owned annual enrollment and rollover to new plan year for system set-up, testing, and production. Performed quality review and QA for other associates work prior to implementing product into production. Performed periodic Calc-Spec audits of system configuration to all associated technical documentation to ensure accuracy. Provided timely and accurate status reports to managers. Identified system requirements to support requested scope changes and opportunities.