Manage the day-to-day activities of the agencySell travel, maintain and follow clientsEnsures that company procedures, guidelines and standards are followed in the areas of: customer service,ticketing, attendance, accuracy of work, invoicing etc. for assigned employeesManage and motivate the team to increase and close salesResponsible for ensuring all staff are fully trained on office standards, new enhancements and productsFoster a positive team environment and provide strong leadership Maintain operational efficienciesSuccessfully dealing with complaintsAchieve sales targets

Manage the day-to-day activities of the agencySell travel, maintain and follow clentsEnsures that company procedures, guidelines and standards are followed in the areas of: customer service,ticketing, attendance, accuracy of work, invoicing etc. for assigned employeesManage and motivate the team to increase and close salesResponsible for ensuring all staff are fully trained on office standards, new enhancements and productsFoster a positive team environment and provide strong leadership Maintain operational efficienciesSuccessfully dealing with complaintsAchieve sales targets

Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and faresPreparing customised itineraries to suit the clients’ preferences and budgetLiaising with clients in person, over the phone or via email to discuss their travel requirements.Issuing tickets or relevant documentsCollecting and processing paymentsDealing successfully with complaints or refundsAchieve sales target

-managing incoming tourism groups- book services as the itinerary of the program- answer any email messages in a prompt and professional manner- develop and maintain accurate information on local attractions, entertainment and tour options- mantaining a professional and succesful relationship with local providers- permanently improving and researching for new business partners

_ meeting and greeting people- book group classes for clients- sale memberships- achieve agreed upon sales targets and outcomes within schedule-Establish, develop and maintain positive business and customer relationships-Present, promote and sell products/services-inventory of products