Creating a brilliant experience for our customers who have selected our specialist worktops as a stylish finishing touch to their new Wren kitchen. Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time. Taking ownership of complaints relating to specialist worktops. The Specialist Worktop Case Manager is there to investigate, respond and more importantly resolve complaints in a swift manner, ensuring fair treatment of customers at all times, by completing thorough and objective investigations in line with the company policies.

Responsibilities:-Respond to customers in a prompt and effective manner to resolve any queries.-Using my experience to bring out the best in my new colleagues, to build and facilitate a comfortable environment for the team to work in without undue pressure, putting them in the right state of mind where they can harness their full potentials for the overall benefit of the organization.-Using my expertise to build strong healthy relationships with customers, with the aim of creating an open and accessible communication route.-Identifying serious queries that need to be escalated.-Give feedback and identify areas of knowledge that may need developing within the team.Key achievements:-Played a part in helping the team to achieve daily targets (around 100 enquiries a day per person).-As a result of resolving complaints, identifying problems and taking appropriate corrective action, client retention rate increased significantly.-Keeping the training materials up to date is giving my colleagues a chance to stay current with the latest updates, features and best practice.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem (checking if the cashback rates match the ones shown on site, checking the networks to see if the cashback has been received and checking if the cashback has been wrongfully or rightfully declined); selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Receive goods at the loading/receiving dock, store received goods in the appropriate locations within the warehouse, check loads for damaged or missing items upon receipt, training new people and working within a team

Arranging flights, insurance and accommodation, using a booking system to secure holidays, collecting and processing payments, advising clients on travel arrangements and keeping clients up to date with any changes

Arranging flights, helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, answering, screening and forwarding incoming phone calls, receiving and sorting daily mail