Andreea Longley Email & Phone Number

Leeds, Gb

Social selling, pamper session, 100% natural skincare, vegan, cruelty free, freshly made in the UK

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Responsible for 2nd and 3rd line support functions as part of the Service Desk;• Investigate, analyse and problem solve Service Desk Incidents using SQL;• Liaise and problem solve with Developers and with Third Party subcontractors;• Install software updates to Customer’s live environments;• Liaise with customers over issues and problems that they encounter.

Visualfiles and Solcase support team member; main responsibilities include: record timely and accurate incident information including logging, updating and completion of incidents along with time spent and final solution details.• research, analyse, investigate and resolve reported incidents in accordance with service levels defined or to provide maximum information for incidents passing through to problem management. • perform routine maintenance tasks, including the installation of product software/releases and setting common database defaults as required for the role. • maintain own working environment/equipment to the level that common customer products can be efficiently supported. • maintain and develop existing and potential customer communications through support and liaison with other departments, third party suppliers and colleagues. • attend relevant courses or use other means to continually improve skills and develop relevant product knowledge. Accreditation on certified courses may be required with future product developments. • maintain consistent and professional attendance, punctuality, personal appearance and adherence to relevant policies and procedures. • provide maximum flexibility for role requirements such as cover for late rota working, site visits where required and company/ departmental meetings. • carry out any other comparable duties as are within the scope and purpose of the post as requested by line management.

Leeds

My key skills and responsibilities include:- Providing 1st line support for all departments within the company for Microsoft Office products , Active Directory, bespoke CRM system, Partner for Windows- Installing and providing 1st and 2nd line support for bespoke CRM software- Managing marketing events and mailing lists- Updating companies various on-line content including website, blogs and youtube account- Designing and distributing html emails using E-Merge- Designing marketing materials for web use and printing using Indesing and Photoshop- Working alongside external team to implement new web services for b2b work flow using xml imports, Task Centre, SQL stored procedures and views- Creating reports using SQL queries

Normanton

- Responsibilities included looking after young people between the ages of twelve to eighteen; offer a variety of opportunities to young people, promoting their development in a caring, understanding and supportive environment. To work within the remit of the Home’s stated purpose and function so as to provide a high quality service- Deal with highly stressful situation and managing conflicts using TCI techniques- Undertaken training sessions, supervision, participate in meetings and reviews- The work involved shift patterns, including weekends, waking nights and Bank Holidays.

Banbury

- Cared for 3 young children - Improved communication and interpersonal skills- Adapted to a new culture- Applied for an English qualification in Applied Computing to facilitate finding an IT job in the UK

Timisoara, Romania

- Working as part of a small team to support and assist clients using web development software (NetObjects Fusion)Mainly UK and USA clients, phone and email support- When necessary recreate users website, replicate then solve their issues - Testing new feature of the software and problem solving when possible

Bachelor'S Degree, Applied Computing

Dissertation Project - carry out an in depth critical analysis of a particular area of IT with a view to producing a thesis (The impact.

Foundation Degree, Applied Computing, First

Activities and Societies: Project Leader April-May 2010 Children's Cancer Charity Event Candle LightersProfessional Development Work.

Bachelor'S Degree, Computer Science, First

Programming languages and concepts: C, C++, Java, Databases SQL, UML Maths English