Andreea Mateescu Email & Phone Number

Bucharest, Romania

• Responsible for managing service delivery requests in their within company assigned territories while coordinating with on-site technicians and support teams to ensure a timely resolution and client satisfaction.
• Collaborate with management and engineers to ensure appropriate audio-video equipment is ordered and delivered to the client, while aiding the technician during on-site visits.
• Scheduling and dispatching technicians and equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Creating and managing purchase and work orders to commission services from various subcontractors in the assigned area.
• Coordinating with supervisors and clients to resolve escalations and emergency service requests.

Bucharest, Romania

• Customer support for various audio and video devices via inbound calls and ticketing system (Oracle).
• Troubleshooting and guiding user on resolving technical issues
• Assisting clients with billing and payments, invoice explanation and inputting disputes

Bucharest, Romania

• Organizing secondary activities and assisting the teacher with the art class.
• Tutoring children in zoology and respective painting techniques
• Monitoring pupils during the workshop and arranging the classroom

Bucharest, Romania

Translation of various documents Romanian to English, ranging from literature to technical documents and user manuals.

Bucharest, Romania

Responsible for handling user calls and payment methods while documenting all interactions in the company tools.