Expert in delivering CRM Software Implementation Services and Consultancy, with 15 years of experience in all stages of CRM Project Implementation Cycle: business analysis, solution design and architecture, build, test, training, support and CRM business consultancy provided as service. Extensive experience on various CRM technologies & solutions: Salesforce CRM, Siebel CRM, Oracle eBusiness Suite CRM, Oracle Fusion CRM, Oracle RightNow, Oracle Responsys. Experienced CRM Solution Architect, team lead and/or delivery manager in multiple greenfield implementation projects following either waterfall or agile methodologies depending on each project approach and following the best practices for a successful implementation. Experience in working with local or foreign companies as a member of mixed teams and international environments. Part of executive leadership in the CRM Implementation Services business for 10 years.