● Acted as a subject matter expert on diversity and inclusion matters, providing guidance and support to HR teams, managers, and employees● Collaborated and contributed to the implementation of the wellbeing strategy, milestones, and the development and release of resources to support employee wellness● Contributed to project planning and providing oversight and support for program administration● Coordinated pilot learning initiatives tailored to the specific needs of diverse audiences● Coordinated the career pathways program by aligning and assigning tailored training and learning opportunities to each business stream and function in the company● Developed and executed communication strategies to promote diversity, inclusion, and belonging programs throughout the organisation● Drafted and implemented comprehensive training delivery plans for all Belonging learning● Orchestrated the design and customisation of external training content to align with diversity and inclusion objectives

● Ensured the integrity of the database by consistently inputting new data, updating records, and conducting cross-checks● Maintained quality management in adherence to ISO9001 & IS014001 standards, ensuring compliance and continuous improvement● Oversaw and managed various cloud platforms, including CRM & ERP systems, to optimize project coordination and data management● Collaborated with stakeholders to define project requirements and deliverables, ensuring alignment with strategic objectives and timelines● Provided support and oversight for digital media and marketing activities, ensuring alignment with project objectives● Simultaneously worked on multiple projects within the company's project portfolio, efficiently allocating resources and prioritizing tasks

● Collaborated in the development of sales materials, contributing to the creation of impactful marketing collateral● Assisted in copywriting and the formulation of an effective SEO strategy to optimize online presence and visibility● Conducted comprehensive market research and analysis, identifying potential prospects for targeted marketing initiatives● Researched and wrote relevant content for the company’s website● Provided support and executed marketing campaigns, working closely with the Sales and Marketing departments● Captured and expertly retouched photographs for the company's website and advertisements

● Analyzed different perspectives on tackling disinformation as reflected through social media. The analysis has been included in a special report issued by the Strategic Communication Department● Monitored and analyzed the traditional media as well as social media to identify topics that are strategically important for Romania● Researched relevant topics for the strategic communication domain, on a national scale as well as international

● Managed refund and billing matters, providing prompt and efficient resolution to customer inquiries● Handled customer enquiries pertaining to payment matters and identified the most appropriate resolution outcome to deliver best customer experience● Handled daily incoming and outgoing mail promptly and efficiently, maintaining organized communication channels● Collaborated cross-functionally to resolve complex customer issues and ensure high customer satisfaction levels

● Actively engaged in conducting physical inventory counts at Banca Comercială Română (BCR)● Utilized specialized inventory software and data terminals to generate comprehensive reports and analyses

● Effectively conveyed the brand value and messaging to customers, ensuring a strong brand representation● Built and nurtured relationships through strategic networking, establishing trust with potential customers● Offered valuable feedback and insights on new products/services, contributing to continuous improvement and development

● Calculated sales prices accurately and processed credit and cash payments efficiently● Maintained outstanding store condition and upheld high visual merchandising standards● Managed order receiving, shipment processing, and product placement for optimal display● Provided personalized product recommendations and effectively promoted items based on customer needs and preferences