Andreea Niculae Email and Phone Number

Responsible for developing the business for the Romanian market for financial industry (Banking & Insurance) by promoting the company portfolio: Consultancy, Technology and Outsourcing.Responsible for Romania for the accomplishment of the: - Market Strategy and Operational Targets- Market Representation, Business Development and Opportunity Generation - Sales and Contract Management- Delivery Management- Team Development and Performance

- developing the cluster (Banks, Insurance companies, Leasing companies, Financial - non banking companies, supervisions financial commissions) strategy in terms of sales target and sales accounts approach - enlarge the company portfolio with new products according with the market needs, through partners and/or internal turnkey projects- achieving the sales team target - coordinating the current projects/accounts and the on-going projects

- bank’s projects coordination in terms of resources, costs, deadlines- assuring the interface between the banks divisions implied in different projects - assuring the interface between the bank and different business partners - keeping track and trace of all the projects files - preparing different reports for Board of Directors and Steering Committee meetings

- developing and managing the sales strategy for the banking field and account management for the existent governmental customers, meaning:- understanding of the customer activity domain and its initiatives - qualification of the sales opportunities- starting of the sales cycle and developing the solution together with the customer- contractual negotiation and closing the deal- account surveillance and new opportunities development Achievements: - achievement of the sales target (value, portfolio) and market targets (new customers and products)- development of the new company business, successfully gaining new customers- managing a portfolio of complex products and services

- market research, data project analysis - project plan definition (project goal, resources, deadlines, budget, documentation)- project development and implementation- evaluation of the project result due to its usage by the beneficiary and by comparison with similar competitive products Achievements: (finalized projects) - projects targeted to enlarge the business domain- market research projects to enter on other market niche - project for new product/services implementation

- developing, implementing and surveying internal procedures and customer care procedures regarding the relationship between the company , its customers and service subcontractors- coordinating internal audits- attending at the meetings with customers, suggesting solutions for increasing the customer satisfaction based on customer feedback analysis and internal indicators- direct participation at company projects; responsible for the interface between the customers and the company departments involved in the development of the projectsAchievements:- successfully development and implementation of customer care procedures which significantly improved the quality level of the provided services- the opportunity to be a part from a professional team with strong experience in the IT field

Quality Assurance responsibilities:- developing an ISO quality system and obtaining ISO certification for SR EN ISO 9001:1995- surveying the progress of company activities according with the ISO regulations- coordinating internal audits and surveying audits performed by a 3rd party auditorMarketing responsibilities:- improving ServuS map presentations- preparing market analysis- project “Telemobil” Romania, building the first costs, product analysis and market opportunities, SWOT analysis, product/solution presentation- preparing offers Achievements:- the development and the implementation from “ground zero” of a quality management system for a company that provides integrated solutions for an extremely demanding field, the banking sector