Andreea Ogrutan Email & Phone Number

Bucharest, Romania

Lead complex sales-cycles across multiple countries for international customers form prospecting to final contracting step and customer onboarding. Responsible for a complex portfolio of International customers and renewal process.Responsible for extending FintechOS tehnology usage to other subsidiaries across Central and East Europe. Prospecting for new customers and logos in the portfolio. Cross selling and up selling activities. Project Management.

Bucharest, Bucharest, Romania

Drive new business sales and define & execute a local go to-market strategy.Engage C-Level executives to build trust and design compellingly tailored partnership proposals.Articulate the value proposition of FintechOS to potential prospects.Develop relationships with the new customers and identify potential new revenue opportunities across the territory.Ensure a smooth interlock with the professional services team for increased customer satisfaction at all stages of the sales and delivery processWork collaboratively with the other departments and team members to help nurture a results-driven team-orientated company culture.Build partnership proposals and assist with RFP responses to potential clients.

Bucharest, Romania

Finding and developing new markets and generating sales pipelineActively research organizations and individuals to identify new opportunities. Generate leads and contact potential clients to establish relationships and arrange presentation meetingsAct as a liaison between the marketing and the sales team; Engaging with target audience to generate a consistent pipeline of leads and demo requests for the Account Management team – using a mix of activities: prospecting, email sequences, personalized emails, social interactions/social selling & research.

Responsible for the closing and fulfilment of new and renewal opportunities featuring in the pipeline Directly sell Netop chat solution - Live Guide, software-as-a-service (SaaS) solution in EMEA&APAC and United StatesGenerate and handover new business and revenue opportunities.Manage the lead queues towards customers and partners worldwide.Qualify inbound leads Generate leads through call out actions.Responsible for developing and execute against a go-to market strategy.Support customer acquisition, conversion and retention targets for each partner account.Be the single point of contact for the Netop Partners and customers for the closing, fulfilment and renewal of opportunities.Become an expert on Netop products, Netop’s competition and the markets in which the Netop Inside Sales Representative is active.Work together with Netop Partners to forecast pipeline and revenue on a monthly, quarterly and annual basis.Manage the lead queues towards customers and partners.Salesforce execution Zoho execution

Responsible for receiving, analyzing and solving customers’ complaints based on the rules and regulations that govern the bank’s activity.Collaborating with all the bank’s teams and maintaining an appropriate work environment, in order to solve all the customers’ complaints and to achieve the team’s objectives.Identifying and reporting any issues with financial and/or reputational impact for the bank; Propose and monitor the implementation of the correctional actions for the issues which generate complaints;Applying all necessary measures to increase performance based on the approved objectives for Customer Complaints Team.

Directly sell the entire range of Retail and Corporate productsResponsible for building and managing a customer portofolio , focusing both on acquiring new customers and maximizing the existing one through cross selling and up-sellingEnsure the quality of customer service Ensure communication with internal and external clientsOpen accounts and cardsPerform the specific range of operations (payment orders , cash withdrawal and cash deposits ,foreign exchange and Western Union transaction)Replenish the ATM and perform the primary maintenance of the ATMResponsible for the archiving process

Responsible for calling clients of the Bank and prospects within different campaigns (customer loyalty, cross selling and up-selling, retention)Directly sell by phone products and services of the Bank to customers and prospectsOrganize sessions of training for all the others departments of the Bank regarding the activity of Telemarketing and Customer Service TeamIncrease qualitative results of the team by cooperating with Marketing DepartmentBack up Internet Banking Corporate Back up Manger Telemarketing and Customer Service teamPerform financial and non-financial transactionResponsible for solving clients complaints by cooperating with other departments and submit resolutions to customers