Andreea Runceanu

Andreea Runceanu Email and Phone Number

Customer Care Specialist @ Tmax Sibiu
Andreea Runceanu's Location
Codlea, Braşov, Romania, Romania
About Andreea Runceanu

Graduate in Comunication and Public Relations with over five years of professional experience. Strong background in customer service, HR tasks and operations. Adaptable team player who thrives in dynamic environments while remaining calm under pressure. Positive attitude towards the task at hand always giving the best possible result for both me and the company I represent as a whole. Professional with a great sense of humor, opened to new opportunities.

Andreea Runceanu's Current Company Details
Tmax Sibiu

Tmax Sibiu

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Customer Care Specialist
Andreea Runceanu Work Experience Details
  • Tmax Sibiu
    Customer Care Specialist
    Tmax Sibiu Aug 2023 - Present
    - Order processing or/and customer invoicing, communicating with clients requesting payment,and arranging payment plans.- Identify and assess customers' needs to achieve satisfaction (maintaining the order intakebooking and handling daily PO requests and schedules).- Daily changes for the customers demand via the customer portal and SAP.- Build sustainable relationships and trust with customer accounts through open and interactivecommunication.- Handle customer… Show more - Order processing or/and customer invoicing, communicating with clients requesting payment,and arranging payment plans.- Identify and assess customers' needs to achieve satisfaction (maintaining the order intakebooking and handling daily PO requests and schedules).- Daily changes for the customers demand via the customer portal and SAP.- Build sustainable relationships and trust with customer accounts through open and interactivecommunication.- Handle customer complaints and provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts, and file documents. Show less
  • Vitesco Technologies
    Senior Production Planner
    Vitesco Technologies Apr 2023 - Aug 2023
    -responsible for the control and monitoring of the planning of the production process-ensure finished product volume is planned and produced according to customerorders-responsible for a smooth output of production orders in the ERP system (SAP)-develop analysis files to ensure that the production plan takes into account theoptimal use of production resources-carrying out all tasks directly involved in production preparation, taking into accountthe order situation… Show more -responsible for the control and monitoring of the planning of the production process-ensure finished product volume is planned and produced according to customerorders-responsible for a smooth output of production orders in the ERP system (SAP)-develop analysis files to ensure that the production plan takes into account theoptimal use of production resources-carrying out all tasks directly involved in production preparation, taking into accountthe order situation, production capacities, inventory levels, production backlogs,delivery backlogs, procurement situations and personnel resources, in order tocreate the conditions for an optimal production sequence-tracking to ensure correct safety stock level for finished/semi-finished partsincluding raw material parameters Show less
  • Benchmark
    Material Planner
    Benchmark Jun 2022 - Apr 2023
    -continuous collaboration with the Purchasing Department to ensure that allmaterials are right on time-checking and performing internal transfers to avoid material shortages-weekly reports with the material requirements for the following weeks and weeklysales-perform requested analyses-loading manual PO's for materials or finished goods-monitoring with the PDM department, from behalf of the planning team, all thechanges that occurs in the BOM's and implementing… Show more -continuous collaboration with the Purchasing Department to ensure that allmaterials are right on time-checking and performing internal transfers to avoid material shortages-weekly reports with the material requirements for the following weeks and weeklysales-perform requested analyses-loading manual PO's for materials or finished goods-monitoring with the PDM department, from behalf of the planning team, all thechanges that occurs in the BOM's and implementing these changes with all theteams involved-continuously supporting team colleagues-training coach for new colleagues Show less
  • Benchmark Electronics
    Production Planner
    Benchmark Electronics Jun 2019 - Jun 2022
    Brasov County, Romania
    - responsible for production planning. Receiving the production order from our clientsand planning the production to deliver the products on time- responsible of 3 projects, coordinating 10 persons from different teams- facilitating the communication between both sides, the clients and the productionteam- completing invoices and a receipts with all relevant data and basic primaryaccounting knowledge- multi-tasking, prioritizing and managing time efficiently-… Show more - responsible for production planning. Receiving the production order from our clientsand planning the production to deliver the products on time- responsible of 3 projects, coordinating 10 persons from different teams- facilitating the communication between both sides, the clients and the productionteam- completing invoices and a receipts with all relevant data and basic primaryaccounting knowledge- multi-tasking, prioritizing and managing time efficiently- ability to solve problems that requires logical and analytical skills Show less
  • Competence Call Center
    Human Resources Specialist
    Competence Call Center Sep 2017 - Apr 2019
    Brasov County, Romania
    - posting ads on social media and online tools (ejobs, bestjobs, hipo) to prepare thecandidates pool- telephone interviews and organising and moderating the face to face interview- feedback after the interview and preparing the paperwork for the hiring process- completing reports, updating recruiting information- participating in trainings for recruiting strategy
  • Competence Call Center
    Costumer Support With French
    Competence Call Center Mar 2017 - Sep 2017
    Brasov County, Romania

Andreea Runceanu Education Details

Frequently Asked Questions about Andreea Runceanu

What company does Andreea Runceanu work for?

Andreea Runceanu works for Tmax Sibiu

What is Andreea Runceanu's role at the current company?

Andreea Runceanu's current role is Customer Care Specialist.

What schools did Andreea Runceanu attend?

Andreea Runceanu attended Universitatea Transilvania Din Brașov, Universitatea Lucian Blaga.

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