Ensure KPIs / SLAs contractually agreed with the customer are metAnalyze data trends, root cause analysis and provide solution to address any issues/gaps foundAsset Management - Ensure the team members have all operational resources (IT, training, facility)Involved in the hiring process in order to make sure the profiles are in alignment with the customer/operational objectivesReporting tasks - DashboardsProcess standardizationEscalation tracking and resolution in regards to client issuesDirect customer interaction for several industries (Industrial, Renewable, Oil&Gas, Digital) Ensure retention metrics are met and in line with HR best practices and initiatives On boarding/off boarding processMonthly/quarterly/Yearly individual Performance discussions and appraisalOwning and facilitating issue resolution and process standardization team meetings

-Maintaining accurate, up-to-date and useable information in the system-Compiling, verifying accuracy and sorting information according to priorities to prepare source data for computer entry-Correcting errors or data incompatibilities-Researching and obtaining different information for incomplete documents-Applying data program techniques and procedures-Point of contact for the new hires – new procedures, buddy program