Andreea Duduc Email & Phone Number

Across various projects, my responsabilities were ranging from innitial contact with the prospect client, to delivery and acceptance.- Having the innitial discussion with the client, understanding the business and workflow- Understand client requirements and identify additional improvements- Coordinate meetings with relevant resources, for deeper technical understanding- Identify needed resources and prepare recruitment process- Compile Statement Of Work and Proposal, present it to the client- Coordinate and lead discussion/negociation meeting, ensure solution is accepted by the client- Prepare and coordinate signing of Contracts, NDA, SOW- Coordinate requirement discovery meetings, prepare documentation, ensure client signoff - Allocate resources- Determine timeline and sprints- Assign tasks to team members and ensure the proper workflow is followed- Regular status update meetings with both the internal team and client- Gather client feedback, act as the main point of contact- Address and find solutions for any client concerns, strengthening the relationships to achieve long-term partnerships- Address and find solutions to team members' concerns- Generate progress/KPI reports- Ensure the project is within budget- Identify opportunities to upsell and cross-sell to the client- Ensure client acceptance and good feedback- Demonstrated strong leadership skills and capability to make decisions under pressure- Demonstrated high attention to detail- Received very positive feedback, developed highly trusted relationship with clients, as well as with team membersI was also involved in:- Billing, making sure the invoices were correct and sent/received on time by the appropriate parties- Collection and working with the clients on payment plan- Interviews with potential new hires- Implementing BPO and coordinating the teams- Implementing 24/7 Support services and coordinating the teams