Pulcinella Corbeanca is a business focused on delivering high-quality products & services: hand-crafted pizza based on Italian recipes and ingredientswww.pulcinella.ro -> Corbeanca

- Analyze and determine business needs and requirements- Build growth strategies and development plans- Organize, coordinate and supervise the implementation of the development plan: team setup, project scope, project plan, workflow, resources, ticketing system setup & management, status meetings- Monitor the tasks and estimates to meet the deadlines- Test, review and adjust the tasks in accordance with the project scope and business needs- Act as SPOC between the internal… Show more - Analyze and determine business needs and requirements- Build growth strategies and development plans- Organize, coordinate and supervise the implementation of the development plan: team setup, project scope, project plan, workflow, resources, ticketing system setup & management, status meetings- Monitor the tasks and estimates to meet the deadlines- Test, review and adjust the tasks in accordance with the project scope and business needs- Act as SPOC between the internal teams, the development team, the service providers and the end customer- Provide business advisory and support after the project ends, in order to keep a successful professional bond with our customers. Show less

Documentation- Built project documentation and technical specifications for individual projects- Maintained quality service by establishing and enforcing organization standards- Maintained and evaluated project plans and related documentation to ensure highest level of customer response- Worked with project management tools to build project plans, assign and prioritize tasks and monitor the development process- Developed and monitored risk and issue logs for organizational… Show more Documentation- Built project documentation and technical specifications for individual projects- Maintained quality service by establishing and enforcing organization standards- Maintained and evaluated project plans and related documentation to ensure highest level of customer response- Worked with project management tools to build project plans, assign and prioritize tasks and monitor the development process- Developed and monitored risk and issue logs for organizational lessons learnedManagement- Led the set up and implementation of multiple cross-functional, technical projects through successful completion- Managed customer relationships for successful software integration and project progress- Led the definition of objectives and scopes for each stage of a software development or implementation project- Managed quality control and coordinated the work of all team members to ensure that the product is delivered on time- Proactively identified and managed problems and risks with internal project resources, partners and customers- Empowered the project teams for technical development in Agile environmentEvaluation- Guided and evaluated internal project team performance within project guidelines- Evaluated and reported project outcomes, customer satisfaction and customer concerns- Reported project status, schedules, issues, resolutions and completions- Maintained accurate forecasting for project closures Show less

- Managed content distribution to online channels and social media platforms- Conducted content audits to identify gaps and redundancies of content- Maintained content marketing calendar to schedule all aspects of creation and delivery.- Managed back-end and front-end product processing and display for www.crewshop.ro and www.bestvalue.eu- Directed content of website by gathering information and integrating data from other departments- Built procedures and workflows for all… Show more - Managed content distribution to online channels and social media platforms- Conducted content audits to identify gaps and redundancies of content- Maintained content marketing calendar to schedule all aspects of creation and delivery.- Managed back-end and front-end product processing and display for www.crewshop.ro and www.bestvalue.eu- Directed content of website by gathering information and integrating data from other departments- Built procedures and workflows for all content-related actions in the department (data entry, back-end administration, product description, photo editing)- Established the amount, type and quality of content for both websites- Coordinated the Content team (data-entry operators, copywriter, photo editor)- Hired, trained, and provided daily direction for employees.- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.- Collaborated with the Technical, Art, Category Management, Marketing and UI/ UX departments in order to generate relevant content on the websites- Collaborated with QA Dept. on testing front-end and back-end improvements and functionalities for both websites- Created content for static pages (About us, FAQs)- Built technical wire frames & specifications for web pages (content, design, functionalities)- Determined all information on product pages in accordance with product types (categories, archetypes, sets of attributes, descriptions, image quality)- Ran periodical quality assurance checkups on website functionalities & content- Collaborated with the Legal Adviser to update all legal aspects (legal content on website, corner-cases, contracts)- Built procedures, workflows and templates for the Customer Support Dept. Show less

- Coached, supervised and assisted the Customer Support agents in solving their daily tasks- Prioritized daily tasks and assigned them to the agents, based on their personal and professional skills- Implemented written templates and optimized the communication content and process- Ran periodical evaluations of the agents- Built customized sales orders reports and agent performance reports- Ran periodic analysis on customers accounts in order to detect irregularities/ apply… Show more - Coached, supervised and assisted the Customer Support agents in solving their daily tasks- Prioritized daily tasks and assigned them to the agents, based on their personal and professional skills- Implemented written templates and optimized the communication content and process- Ran periodical evaluations of the agents- Built customized sales orders reports and agent performance reports- Ran periodic analysis on customers accounts in order to detect irregularities/ apply customer loyalty procedures- Maintained the relationship between the Customer Service Dept. and the other departments- Resolved customer service issues using company processes and policies and provided updates to customers- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates- Managed supervisor itinerary and appointments and streamlined scheduling procedures- Maintained accurate, current and compliant financial records by monitoring and addressing variances- Managed CRM database, including troubleshooting, maintenance, updates and report generation Show less

- Advised and informed customers about the tanning process and implications; - Promoted and sold cosmetic products;- Prepared inventories and sales reports;- Ensured a good relationship with the existing customers and attract potential customers.

- Promoted and provided product and service information;- Prepared product and service offers for customers;- Adjusted the offers in accordance with the customers needs and requests;- Closed contracts.