Key role in PlumVoice/Sharpen integration post-M&A, prioritizing team and platform stability. Ensured smooth transition via peer mentorship and career growth. Set the direction for new AI product strategy. Implemented new generative AI software offerings.

- Prototyped a fully voice-capable conversational generative AI solution in one month.- Created cutting-edge AI products leveraging Python, FastAPI, OpenAI API and Langchain, architecting the AI transformation from minimum lovable demo to market-ready, production-grade, multi-service MVP; - Modernized the tech stack from an old/outdated PHP app to all-modern tech using Python/NodeJS/VueJS, leveraging AWS Services (DynamoDB, S3, ECS, AmazonMQ etc.) and employing proper CI/CD, containerization and cloud infrastructure- Meticulously scoped and led a large-scale security patching and code standardization initiative across the entire legacy code base (470+ repos) - Fostered a nurturing culture of belonging, peer mentorship and collaboration via lateral 1:1s and weekly team-building sessions disguised as code reviews- Served as trusted advisor to the CTO and VP of Engineering, surfacing critical insights on technology strategy and team dynamics

- Completed hundreds of projects in PHP/JS/VXML on Plum's voice automation platform, balancing new features with reducing technical debt - Earned high peer praise for code quality and clarity of explanations- Advocated for best practices in engineering methodologies (TDD, SOLID principles, event-driven microservices, PCI, HIPAA, SOC2 compliance etc.)- Actively lobbied for a "leadership beyond management" career track for senior engineers, championing new approaches to high performance, mentorship and influence in an organization previously unfamiliar with "Staff+" levels

- Highly ranked among peers in code contributions using PHP (Kohana, Laravel)- Elevated team members by identifying growth opportunities within and outside the team- Mentored juniors in weekly 1:1s and group seminars to cover gaps in software engineering knowledge- Improved overall code quality by leading weekly open code review meetings with a focus on building a positive work environment (normalizing failure, promoting constructive feedback, and increasing team cohesion)- Set (and met) a new standard of zero rollbacks for all major releases by overseeing critical reviews, identifying and resolving issues pre-deployment, and planning smooth product launches- Deepened soft skills through self-study in tech leadership, engineering management and organizational psychology, aiming to enhance effectiveness as a leader and communicator.

Continued role of Senior Software Developer after Surfmerchant's acquisition by LiveShopper

- Implemented large-scale business-intelligence web applications for market research and auditsPrototyped sophisticated features resulting in new business lead acquisition- Developed, directed and managed releases for primary visual analytics and reporting platform - Designed highly configurable language processing tools for automating survey reviewer tasks; designed a version control and history review/diff feature - Innovated a white-labeling theme builder and widget-based layout customization admin for interactive system-wide control over the UI/UX- Played a key role in a cross-functional, scrum-based team of sr. developers on a months-long system-wide code upgrade from PHP 5.3 to PHP7

- Coded and maintained hundreds of client-centric customizations in PHP- Created and leveraged RESTful APIs in a cloud-based environment- Addressed geo-localization, data privacy, internationalization and multi-language translatability- Implemented core suite of SSO tools for third-party integration

Project manager and lead PHP developer for Transportation Event Management Software