•Developed and maintained relationships by accurately assessing and interpreting client needs through active listening.•Trusted with bookkeeping and miscellaneous administrative tasks including handling client’s personal and financial information.•Designed custom graphics, business cards, invitations and stationary, flyers, and posters.•Optimized client websites using keyword analysis, on-page optimization, and web analytics

•On-going client cultivation through online lead generation and conversion.•Bookkeeping and maintenance of client information•Client relationship management through the use of RealtyJuggler and TopProducer•Designed graphics and custom materials such as feature sheets, event invitations and client cards.•Strengthened client engagement by planning and coordinating customer appreciation events, monthly newsletters and customer satisfaction surveys.•Performed general office administration duties such as answering phones, photocopying, filing, and scheduling.•Maintained up to date data on company's websites and various realty websites.

Learned the characteristics of Canadian business life and developed and improved essential skills like:- strong problem-solving skills- creative thinking- establish work priorities - ensure deadlines are met- working with others- finding information- decision making- critical thinking- task planning and organizing.

• Provided excellent customer service• Resolved customer issues and complaints• Merchandised products and maintained an inviting sales floor

• Managed and complied with all guests special requests and complaints • Ensured professional and personal service is extended to all guests• Met and greeted all Deluxe Lounge members in a friendly and professional manner.