Andreea Munteanu Email & Phone Number

Las Palmas De Gran Canaria, Cn, Es

Eea, Usa

- Advising companies on business strategy, operations optimization, and technology integration. - Led technical support strategies focused on customer satisfaction, innovation, and continuous improvement, increasing service consistency by 20%. Engaged with clients across Europe to drive strategic initiatives and technology adoption. - Enhanced global strategy efficiency by almost 30% by introducing AI-powered support systems (Copilot, ChatGPT, Claude).

Vienna, Austria

Led the execution and operational management of of the Group's IT projects across 10 countries, improving project delivery efficiency by 35% for the Global IT department, reporting directly to the Global CFO.- Created multiple cost reductions worth over 100,000 EUR/year already in the first months- Integrated new tools like Monday.com to drive growth and optimize IT project workflows, enhancing operational performance. Streamlined activities using advanced data analytics and AI like Copilot and OpenAI/ChatGPT.- Successfully delivered cross-departmental projects (Infrastructure projects, Data Intelligence projects, ERP projects)- Analyzed and consulted on 30+ contracts, ensuring 100% compliance and mitigating legal risks- Developed with the Infra team the IT Policy & Cybersecurity Policy for the entire group of companies

Vienna, Austria

(IT Architecture). Had 1 direct report (with plans to expand with 3 more).- Developed and improved processes and apps - using low-code (MS PowerApps);- Worked with MS Dynamics - Business Central (finance, manufacturing, admin) and MS Power BI (developed reports & automated dashboards) and used MS 365 capabilities to improve workflows- Improved efficiency with 11% by creating new processes for separate work streams within IT department- Plan generation for software innovation based on market trends

Uk, Eea, Sa, Turkey

Promoted from HOO and reporting directly to the Global Commercial Director in UK (who in turn, reports to the founder and CEO). Had 8 direct reports.-Increased efficiency with over 36% across all key departments through new business opportunities, processes & task automations, integrating new tech into customer solutions- Successful leadership of high performing teams (won multiple awards at National and European Contact Center Awards. Example: Best Client Partnerships, Best Contact Center - Large, Best Crisis Response etc.)- Direct contribution to business growth, including upsell and cross-sell- Implemented new operational standards, resulting in a 96% accuracy rate and 10% increase in quality outputs- Developed 50+ key official documents such as SLAs and SOWs, streamlining project onboarding by 20%

Eea, Sa, Turkey

Successfully managed Operations delivered from Turkey, Romania and South Africa (over 1200 employees in total). Had 30 direct reports.- Drove product-led growth and aligned support services with customer needs, resulting in total revenue increase worth over 8.5 Million EUR/year across Romania and Cape Town- Client-facing and CEO-facing duties, played a key role in strategic development- Managed 8 (Sen.) Operations Managers within Romania, Turkey and Cape Town, as direct reports- Handled official signatures for 200+ employee contracts, reducing onboarding time by 20%- 20% over KPI regular client contracts adherence- On top of all the above, I was still doing tasks also as full Operations Manager for 4 tech accounts (at no extra cost), including finance and payroll management for 22 FTE extra as direct reports. The team needed help, so I accepted as we were understaffed.

Uk,Eea,Sa,Turkey

Strategic Account Management & Operations Management. Had 21 direct reports.-Managed multiple complex technical support projects, ensuring alignment with client goals and achieving a 25% growth in client portfolio- Extra duties in parallel: Operations Manager - Tech branch, with 20 direct reports- Developed and executed strategic plans to improve client satisfaction, implementing data-driven insights and process improvements to exceed performance targets. (1 direct report)- Effective Account Management of more than 11 complex projects simultaneously (tech industry, tourism, fitness, retail, IT,engineering)

Bucharest, Romania

- Conducted market research and identified opportunities to integrate new technologies into service offerings, enhancing product-led growth and advisory capabilities- Worked closely with clients to understand their needs and aligned Microsoft 365 solutions to optimize the support operations, improving customer satisfaction- Managed contract negotiations to enhance service delivery, increasing the profitability of support services by 8%- Worked on cold market and grew the client portfolio with 10%

Magurele, Romania

Nuclear Physics Department- Research Patent nr. A00219/2017 (OSIM, Romania) obtained for underwater muon detector NEMO (Naval Examination by Muon Observation)- Led the operational management of international R&D projects, including technical support initiatives, improving project delivery and increasing research funding by 10%- Within Pierre Auger International Collaboration, I led the successful launch of a new research branch - the Deep Sky Exploration: acquired, assembled and ran a fully functioning Observatory- Project Management and written proposals for national grants for new research projects, with 95% grants won, with a total grant worth over 26 million EUR - Data analysis of EAS (X-max reconstruction) and MonteCarlo simulations of the muon flux measurements- Research articles within Physics popular publications

Hamburg, Germany

- Led the operational implementation of tech projects across 18 countries, achieving a 100% success rate in project delivery, ensuring alignment with EU objectives- Managed high-level comms and coordination with EU representatives- Proactively solved operational challenges, implementing solutions- Fostered cross-functional collaboration between teams in different regions, ensuring the seamless integration of new technologies into project operations- Detailed information here: https://genera-project.com/index.php

Mulhouse Area, France

Within the European Physical Society, Governing Board - (Finance Management, International Relations), 5 direct reports- Managed the financial operations of international advisory and technical support services, ensuring 100% accuracy in invoicing and reporting - Facilitated finance collaboration between EPS and IAPS, leading to a 20% increase in shared funding opportunities- Proactively addressed financial challenges, implementing solutions that optimized resource allocation and improved project outcomes.- https://iaps.info/about/history/

Măgurele, Ilfov, Romania

Chaired the executive board meetings, leading to the achievement of 100% of the organization's strategic goals (7 direct reports).- Led the strategic direction of the organization, driving operational improvements that resulted in a 15% increase in membership and engagement- Developed and implemented strategic plans to improve the quality and efficiency of our services, resulting in a 95% satisfaction rate among members- Managed cross-functional teams, aligning operations with organizational goals and enhancing service delivery- Represented the university internationally, fostering 5 new large collaborations and enhancing the institution's global profile- Stakeholder for all the National and International projects

Bucharest, Romania

(Civil Engineering, Finance): - Managed cost forecasting and profitability analysis for technical projects, optimizing resource allocation and ensuring alignment with project financial goals-Developed cost control strategies that improved operational efficiency and reduced project expenses by 10%, enhancing the profitability of technical support services- Analyzed risk and investment opportunities for technical projects, providing actionable insights that improved project outcomes and financial performance

Bucharest, Romania & Zeist, Netherlands

- Increased client portfolio by 15% by conducting detailed financial analysis for cost savings and revenue growth- Managed financial planning and advisory services for a diverse portfolio of clients, driving an 8% increase in client investments and overall profitability

Master'S Degree Studies, Artificial Intelligence

Faculty of Mathematics and Computer Science

Private Pilot License (Ppl), Aeronautics/Aviation/Aerospace Science And Technology, General

Private Pilot License (EASA)

Bachelor'S Degree, Physics (English Courses), 9.62 (Out Of 10)

- Thesis : ‘’Massive Stellar Evolution and Neutrino Physics’’ (Nuclear Physics) - Other research project (while in 2nd year): Phasic.

Bachelor'S Degree Studies, Pure Mathematics

Baccalaureate, Mathematics And Computer Science

Additional Certification in Computer Science (issued by Ministry of Education and Research)