Andree Castro Email and Phone Number
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Experienced Global Client Services, Senior Manager with a demonstrated history of working in the financial services industry. Skilled in Service-Level Agreements (SLA), Global Delivery, Accounting, Payroll Processing, People Management, Audits and Tax Accounting. Strong business development professional with a Master's degree focused in Financial Forensic Auditing from Universidad Autónoma de Monterrey. Trilingual ( Spanish - English - Portuguese)
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Senior Global Service Operations ManagerHsp GroupBarcelona, Ct, Es -
Senior Global Service Operations ManagerHsp Group Jun 2022 - PresentBarcelona, Catalonia, SpainEnd to end accounting cycle for international companies in different jurisdictions EMEA & AMERICAS. Local GAAP Reporting / USGAAP Reporting. Tax compliance ( CIT/ VAT/WHT). Oracle.Working with Implementation team on handover to Business as Usual (BAU) and ensuring that client is set up in BAU related systems. End-to-end accounting cycle (AP, AR, GL, FA, Cash Management, Reporting Packages), Tax filings (VAT, CIT, WHT) and Legal Entity Management compliance (Annual Reports… Show more End to end accounting cycle for international companies in different jurisdictions EMEA & AMERICAS. Local GAAP Reporting / USGAAP Reporting. Tax compliance ( CIT/ VAT/WHT). Oracle.Working with Implementation team on handover to Business as Usual (BAU) and ensuring that client is set up in BAU related systems. End-to-end accounting cycle (AP, AR, GL, FA, Cash Management, Reporting Packages), Tax filings (VAT, CIT, WHT) and Legal Entity Management compliance (Annual Reports, Financial Statement Approvals, etc). Update and Maintain BAU related systems ensuring accuracy and timeliness of data. Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Microsoft Teams and any other related software systems. Create service tickets and sense check data provided by clients and/or LSPs. Monitor calendars and ensure that clients and LSPs meet all deadlines. Develop and maintain excellent relationships with LSPs. Respond to client ad hoc queries, ensure appropriate teams are involved. Monitor the status of assigned tasks and tickets, providing regular updates where required. Adhere to SLAs in terms of responsiveness and quality where applicable. Build and maintain region and/or service line specific knowledge base. Provide excellent customer-centric service.Manage and give input on team processes and other business improvement initiatives. Show less -
Senior Manager, Global Client ServicesTmf Group Mar 2021 - Jun 2022Dublin, County Dublin, Ireland -
Manager, Global Client Services (A&T / Hrp / Cosec)Tmf Group Oct 2018 - Mar 2021Costa RicaContract Management•Provide a standardized global contract management overlay for each global client with a single point of contact ensuring that TMF exceeds the client’s expectations while achieving contractual targets•Understand in detail the contract between TMF and the client, covering commitments to KPIs, SLA, scope of services rendered and pricing methodology for all services.•Ensure that the contract is adopted into in BAU both during and after the on boarding process has… Show more Contract Management•Provide a standardized global contract management overlay for each global client with a single point of contact ensuring that TMF exceeds the client’s expectations while achieving contractual targets•Understand in detail the contract between TMF and the client, covering commitments to KPIs, SLA, scope of services rendered and pricing methodology for all services.•Ensure that the contract is adopted into in BAU both during and after the on boarding process has been completed, with all non-standard variations identified.•Oversee the set-up and on-going management of reporting frameworks, with the Local Offices (LO), Global Transition Team (GTT) & Service Delivery Coordination (SDC) functions using standard templates: Monthly billing/debt reports; Monthly service delivery calendar; Change Request Note tracker; KPI performance; Strategic Account Plan.•Be the primary escalation point for contracted service delivery issues and for the management of the Client Escalation Matrix. •Work with the TMF operational delivery teams (A&T – HRP – CoSec) and the client to resolve any service issues that result from either TMF or the Client.•Work directly with the senior management team within the LO or sub region to resolve delivery issues at a tactical levelInternal Business Management•Build plans, reviewed with the management team of GCS on at least a quarterly basis, identifying risk and opportunities and detailing actions necessary to mitigate and optimize accordingly in support of annual target achievement.•Identify and execute on process improvement initiatives delivering long term sustainable outcomes.•Forecast business on a rolling 12-month basis using client and market insight to support assumptions where required.•Deliver the expected revenue values as defined in the contract year on year, escalating any adverse variances to senior management with causal analysis and recommendations for mitigation of revenue shortfall.•To avoid RFP risks. Show less -
A&T And Hrp Delivery Coordinator, SeniorTmf Group Oct 2017 - Sep 2018Costa Rica• Working closely with the TMF network of global offices and third-party business partners to coordinate outsourced payroll and accounting services for client entities around the world;• Updating/maintaining client reporting tools, e.g. statutory deadlines calendar, KPIs reports;• Coordinating internal billing processes, client invoices verification and approval;• Creating and updating process maps, manuals, issue logs;• Collecting global client’s debts;• Coordinating… Show more • Working closely with the TMF network of global offices and third-party business partners to coordinate outsourced payroll and accounting services for client entities around the world;• Updating/maintaining client reporting tools, e.g. statutory deadlines calendar, KPIs reports;• Coordinating internal billing processes, client invoices verification and approval;• Creating and updating process maps, manuals, issue logs;• Collecting global client’s debts;• Coordinating clients queries on payroll and accounting matters and ensuring their timely resolution in close cooperation with TMF local offices; • Ensuring coordinated delivery of services by TMF local offices and third party business providers in line with statutory and local compliance requirements, master and local service agreements, and agreed SLAs;• Acting as a point of contact for clients on their on-going governance matters and ad hoc projects covering multiple jurisdictions;• Identifying areas and processes for further development and recommending changes to improve unit efficiency; • Participating in the development and implementation of department projects, work methods and procedures;• Resolving problems within area of responsibility and liaising with appropriate resource persons to obtain and provide information on diverse and complex issues;• Acting as a role model for colleagues and supporting junior personnel in their day-to-day activities. Show less -
International Accounting & Tax LeaderTmf Group Apr 2016 - Sep 2017Costa Rica• Manage a team of 7 co-workers and indirect reporting line on 50 co-workers.• Managing services for global clients (50 Countries - 65 legal entities).• Understand and apply local regulations, indirect and direct taxes.• Review / Prepare individual and consolidated financial statements and providing feedback.• Attend client's internal or external audit (Fiscal & Finance).• Solve conflicts between client and TMF Global offices.• Accounting On-boarding for clients (Go Live… Show more • Manage a team of 7 co-workers and indirect reporting line on 50 co-workers.• Managing services for global clients (50 Countries - 65 legal entities).• Understand and apply local regulations, indirect and direct taxes.• Review / Prepare individual and consolidated financial statements and providing feedback.• Attend client's internal or external audit (Fiscal & Finance).• Solve conflicts between client and TMF Global offices.• Accounting On-boarding for clients (Go Live dates – Calendars - SOPs)• Monthly global meetings with clients.• Organize client’s task and work distribution in a timely matter as per client’s objective.• Improve client’s processes and reports as per expectations. • Supervise and execute accounting and taxes processes (Such as, monthly close, Corporate Income tax, VAT Returns, Withholdings returns, etc.) • Coordinate client’s deliverables and follow up upcoming deadlines as per timelines (Treasury, vendor payments. Financial reporting, etc.)• Ad-hoc reports.• Billing additional hours for services rendered out of contract’s scope. Show less -
Senior International AccountantChiquita Nov 2010 - Apr 2016Costa RicaFRUIT & LOGISTIC AREAS:• Responsible for timely accurate month-end accounting close and associated tasks.• Prepare and record journal entries to general ledger such as accrued liabilities recording, cost center reclassification and other adjustments as per monthly closing schedule.• Prepare monthly financial schedules providing explanations to Corporate Consolidations team (Monthly, quarterly, annual variances).• Prepare T-schedules (Tax reports)• Reconcile GL accounts… Show more FRUIT & LOGISTIC AREAS:• Responsible for timely accurate month-end accounting close and associated tasks.• Prepare and record journal entries to general ledger such as accrued liabilities recording, cost center reclassification and other adjustments as per monthly closing schedule.• Prepare monthly financial schedules providing explanations to Corporate Consolidations team (Monthly, quarterly, annual variances).• Prepare T-schedules (Tax reports)• Reconcile GL accounts (Foreign Ledgers / USD ledgers)• Review and approve monthly AP & AR modules for closing. (This include during the month, approve documents for to be recorded, send to process payments)• Review and clear intercompanies differences (AR, AP, sales and Purchases)• Review budget / forecast against actual variances• Review and approve fixed assets reconciliation.• Clear cash in transit accounts, suspense accounts. Cash application.• Guarantee final balances of all accounts of balance sheet and profit & loss. Upload final balances to HFM as a sign off the companies. • Prepare P&L reports. (Book to management, by Business units)• Prepare Balance Sheet accounts reconciliations• Review and fix inventory system Kardex vrs On Hand reports. • Execute quarterly inventory in Gulfport & Wilmington ports (Spare parts & Paper)• Coordinate quarterly with Internal Audit department Search for Unrecorded Liabilities for companies in EU and NA.• Support in audits (internal, external and SOX) including explanations to auditors.• Others activities requested by managers.• Prepare analyses and responds to questions from internal and external customers.• Back-up for Middle East Billing. Show less -
General Accounting SupervisorPortafolio Inmobiliario Dec 2005 - Nov 2010Costa Rica• Analyze changes in the financial statements.• Review complete accounting cycle for 28 companies (Subsidiaries - Holding) Projects such as Cedral Oficenter, Plaza Itskatzú, Mall Lincoln Plaza. • Coordinate with subordinates, deadlines delivery and procedures. • Review of the quality of the consolidated and combined financial statements (balance sheet, income statement, Owner equity Statement, cash flow statement), and intercompany reconciliations, notes to the financial reports… Show more • Analyze changes in the financial statements.• Review complete accounting cycle for 28 companies (Subsidiaries - Holding) Projects such as Cedral Oficenter, Plaza Itskatzú, Mall Lincoln Plaza. • Coordinate with subordinates, deadlines delivery and procedures. • Review of the quality of the consolidated and combined financial statements (balance sheet, income statement, Owner equity Statement, cash flow statement), and intercompany reconciliations, notes to the financial reports for internal and external audit.• Dialogue with external and internal audit.ACCOUNTANT 1Responsibilities:• Perform complete accounting cycle of 10 companies. (Holding and subsidiaries)• Preparation of consolidated and combined financial statements (balance sheet, income statement, Owner equity Statement, cash flow statement).• Reconciliation of intercompany accounts (Accounts Payable / Accounts Receivable)• Bank reconciliations.• Preparation of notes to the financial statements.• Reporting to internal and external audit.• Elaboration of auxiliaries of each account of the balance sheet.• Tax preparation (D -101, D-103 D-151 D-152).• Payroll Processing.• Petty Cash Management (advances and reimbursements)• Fill out legal books. Show less
Andree Castro Education Details
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Accounting -
Grupo Empresarial Richmond ConsultoresProject Management -
Green Belt -
Financial Forensic Auditing -
Accounting And Finance
Frequently Asked Questions about Andree Castro
What company does Andree Castro work for?
Andree Castro works for Hsp Group
What is Andree Castro's role at the current company?
Andree Castro's current role is Senior Global Service Operations Manager.
What is Andree Castro's email address?
Andree Castro's email address is ac****@****msa.com
What schools did Andree Castro attend?
Andree Castro attended Universidad Metropolitana Castro Carazo, Grupo Empresarial Richmond Consultores, Tecnológico De Costa Rica, Unam Universidad Autónoma Monterrey, Universidad Metropolitana Castro Carazo.
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