Andre Joseph Email & Phone Number

New York, NY, US

New York, NY, US

San Francisco, CA, US

• With an appreciation for the highly regulated banking industry, I Introduced a structured set of best practices for managing the bank’s fleet of 12,000+ Windows workstations. I quickly improved Workplace Technology’s.
• Eliminated “broken Software Center” calls/tickets to Service Desk by implementing an automated remediation solution for unhealthy Microsoft Endpoint Configuration Manager (aka SCCM) clients.
• Implemented robust Google Chrome browser update strategy, fully satisfying Vulnerability Management requirements and raising monthly “Security Scorecard” to an A rating for workstations.
• Improved application package request turnaround time through close oversight of offshore packaging team, ensuring strict adherence to best practices and removing roadblocks to success.
• Automated Active Directory computer account clean-up/maintenance processes using six different PowerShell scripts running as scheduled tasks from automation server, ensuring inactive/non-compliant workstations were.
• Identified and repaired misconfigured BitLocker Management component of MECM, improving compliance and allowing for accurate reporting of drive encryption status on physical desktops/laptops.

New York, NY, US

• Moving from lead engineer to manager of Scholastic's desktop engineering team, I looked to solidify the team's role as the primary source for end user device management, security, and experience improvements. By.
• Achieved high levels of end user device security with minimal impact to device performance/business applications, plus consistent compliance metric reporting to C-Suite.
• Removed local administrator rights from 2,000+ workstations/users, leveraging BeyondTrust’s Endpoint Privilege Management solution for policy-based elevation and auditing of administrative tasks.
• Mitigated third-party application risks through automated third-party patching tools and mass removal of unsupported/unused software.
• Replaced legacy antivirus systems with unified next gen endpoint protection throughout Scholastic’s entire global infrastructure.
• Encrypted Windows and macOS workstations with native tech and minimal impact to users and support staff.

New York, NY, US

• As Scholastic's lead desktop systems engineer, I guided or executed all technical activities for the Desktop Engineering team. Major projects included the company-wide phased rollout of Windows 10, seamless deployment.
• Built and maintained an up-to-date inventory of all workstation assets by making ServiceNow’s Asset DB and CMDB a single source of truth for their location, status, user assignment, financial information, etc.
• Reduced unmanaged workstation clients from over 20% to well under 1% through automated removal of stale computer accounts, unobtrusive repair of active systems, and improved network discovery.
• Revamped and expanded crumbling SCCM infrastructure, enabling 24/7 content distribution of software updates, applications, operating systems, etc. without flooding low-bandwidth WAN links.
• Operationalized monthly software updates for all workstations with minimal impact to user productivity, bringing overall compliance to 95% or better.
• Implemented Internet-based client management architecture with existing configuration management products, greatly increasing visibility and compliance for systems that rarely connect to corporate Intranet.

US

• In my final role at WebMD, I provided strong leadership and direction to a diverse team of support techs and engineers located throughout the US and in London. I transformed this team from a depleted and unmotivated.
• Hardened endpoint and systems security through numerous independent and company-mandated initiatives.
• Orchestrated the relocation of 500+ workstations, associated peripherals, and network printers/MFPs to new HQ in a single weekend, ensuring a smooth transition for affected employees.
• Averted staffing crisis by hiring 5 high-performing support techs after only 3 months in the Supervisor role, completely halting turnover for nearly a year.
• Managed company-wide deployment of business-critical applications to 2,000+ Windows and Mac workstations such as Office 2016, WebEx Productivity Tools, and new VPN clients.
• Created and staffed department’s first ever Desktop Engineer position dedicated to process automation, self-service, workstation management, application deployment, Zendesk service desk platform development &.

US

• In this role I managed the local Desktop Services team at the company's headquarters consisting of 3 direct reports. I directed daily support activities of local techs and assisted with calls, walk-ups, and tickets as.
• Architected “Lite Touch” operating system deployment infrastructure utilizing Microsoft’s Deployment Toolkit (MDT) in conjunction with DFS-N, DFS-R, PowerShell Automation, and the User State Migration Tool (USMT).
• Leveraged SCCM to deploy core business applications, remediate non-compliant workstations, manage and deploy software/security updates via automated processes, generate software installation reports at the request of.
• Assumed leading role in the implementation and company-wide release of Zendesk service desk platform, greatly improving the user experience when submitting a wide variety of support requests.
• Performed technology onboarding for newly-acquired company in Durham, NC in a single day, ensuring ~15 employees were comfortable with new WebMD corporate technology and systems.

US

• In my first role at WebMD, I performed Level I-III phone support, desktop support, and systems administration for 1000+ users located at the NYC company HQ, satellite office, branch offices, and in the field.Notable.
• Demonstrated leadership and program management skills in secondary role as Mobile Device Program Manager, responsible for all day-to-day aspects of company’s mobile device program.
• Entrusted with company-wide print fleet management responsibilities after successful deployment of 17 network printers and MFP devices in time for grand opening of 400-employee NYC satellite office.

New York, NY, US

• Managed IT systems for architecture, media, entertainment, and financial services firms.
• Monitored client networks via remote monitoring software and responded to critical alerts.
• Liaised with client ISPs to identify and reconcile Internet service outages and performance issues.
• Maintained healthy client relationships through professional verbal and written communication.

New York, New York, US

• Performed Level I-III phone/remote support tasks for large international law firm.
• Followed detailed escalation procedures to quickly mitigate network and system outages.

New York, NY, US

Zurich, CH

Ann Arbor, Michigan, US

Brooklyn, New York, US