Andre Fernando De Almeida Silva Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

• Company specialized in the development, implementation and support of software for corrugated cardboard box and paper industries.• Management of the following processes: software deployment for new customers, consolidation of software adoption and use in recent customers and software version update in consolidated customers.• Responsible for managing customer accounts, implementing new processes and tools and scheduling team activities.

São Paulo E Região, Brasil

• Software development involving CX, CRM, Zendesk, Siebel, Web applications, SOA, BI, Analytics and Digital Transformation.• Hybrid Project management environment, using Agile ceremonies and tools.• In average, management of 7-8 projects per release, the peek has been 13. In average management of 15 developers and from 1 to 3 QAs per release. The peak has been 24 developers.

São Paulo E Região

• Implementations and transformations related to Zendesk's customer service complete solution.

• Leader of project managers from various locations and global delivery technical team.• Improvement and increase of the capacity of 15 worldwide IBM cloud delivery centers.• Budget up to US$ 1,5M per project. 10 projects in parallel.

• Projects of data centers reallocation; disaster recovery; implementation of call center software; imaging and distribution of new laptops; development/implementation of a customized Windows version. Involving up to 30 teams. • Implementation of an innovative project, using emerging technologies.• Elimination of costs, recovery of trouble projects and increase of the customer satisfaction and retention.

• Implementations (10 in parallel) of data, voice and videoconference network solutions for 600 facilities. 15 people per project.• Revenue of US$ 1M for the projects (of great visibility) involving the teleconferencing system.• Leadership in actions that returned the portfolio to green. Actions aligned with the customer during an USA trip.• Mentoring of Project Managers (PMs) and leadership of initiatives to integrate and develop the team.• Leadership during the Agile transformation of IBM, through Agile training courses, tools and processes.

• As it is described above.

• Responsible in Latin America: implementation of a global infrastructure of management tools of IT services in Italy.

• Implementation/refreshing/decommission of HW, SW, DB, applications, Storage; server virtualization; capacity planning.• Update in record time of the billing and receipt GRC SAP system of the client in Brazil, Argentina e Guatemala.• Automation of services restart: Reducing the down time of TI services and saving 7 hours of ticket resolution per week.

• Responsible for the implementation and acceptance of the GACDW software in the user test environment.

• Management of projects involving infrastructure components and basic software for IT systems.• Large project for the migration of DNS services from AIX to Windows, migrating more than 600 devices.• Creation of a task transfer process to the PMs to dedicate more time to manage activities with higher added value.

• Application environments builds/refreshes.• Compliance project that covered making changes on 300 systems, requiring 11 steps per system.

São Paulo Area, Brazil

• Network consultancy to identify potential new business opportunities.• Responsible for elaborating the schedule of the area according to the company strategy.• Responsible for Telefonica, Vivo South and GVT South accounts.

• Implementation and integration of multivendor data network projects for Telecommunications Carriers.• Installation of 200.000 ADSL/broadband ports for Telefonica, managing a team of 80 people.• Record of 56.000 RAS (Remote Access Systems) access lines installed during 4 weeks.• Installation and integration project to BrT of 67.000 RAS access lines in 5 Brazilian states: RS, SC, PR, GO, DF.

• Multi-vendor platforms and data network integration and software installation for carries.• Pioneer implementation of a Video over IP platform in Brazil.

São Paulo Area, Brazil

• Technical support to Mainframe transaction (IMS) and data base manager (DB2) software.

São Paulo E Região, Brasil

• Network projects (design, implementation and operation) to enterprise customers.

Campinas E Região, Brasil

• Installation projects and guarantee of the properly works of mainframes terminals.

Professional Master’S Degree, Business Administration - Ceag

Professional Degree, Computer Engineering

Technician, Data Processing