André Fernandes Email and Phone Number
I am a Full-stack Developer with specialization in ReactJS/NextJS for the front-end and proficiency in NodeJS for the back-end.I have been working as a Computer Support Analyst in a Helpdesk environment for 5 years. During this period, my focus has been on assisting users in troubleshooting issues with Windows operating systems and various software applications. Additionally, I have accumulated over 8 years of experience in assembling and maintaining computers.In my role as a technical operator, I developed an efficient ticket control system for external teams, aiming to streamline the retrieval and resolution of these service requests.My passion for continuous learning is reflected in my relentless pursuit of alternatives that optimize both personal and professional daily routines for end-users. The ease with which I acquire new skills and my ongoing commitment to knowledge sharing are traits that drive my growth and contribution to web development teams.I am excited to apply my diverse experience to create innovative and impactful solutions in the field of web development.📃 Languages: HTML, CSS, JavaScript, TypeScript, C#⚙ Frameworks: ReactJS, NextJS, NodeJs, Express🗄 Databases: SQL (MySQL, SQLite), PostgreSQL☁ Nuvem: Firebase, MongoDB🔧 Architecture: APIs (REST/GraphQL)📧 Would you like to chat? Feel free to send a connection request or get in touch with me via email at andrefersouza@gmail.com.
Uticket
View- Website:
- uticket.com.br
- Employees:
- 7
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Desenvolvedor De Front-EndUticketState Of Rio De Janeiro, Brazil -
Front-End DeveloperUticket Sep 2024 - PresentRio De Janeiro, Brasil -
Desenvolvedor WebFreelance Jan 2023 - PresentRio De Janeiro, BrasilCriação de páginas web (Landing pages e Institucionais), utilizando JavaScript/TypeScript e os frameworks mais indicados para cada tipo de página.
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Operador TécnicoMinsait Aug 2023 - Jul 2024Campos Dos Goytacazes, Rio De Janeiro, BrasilAtendimento ao Cliente: Interagir com os usuários para entender e resolver problemas relacionados a hardware, software e redes.Registro de Chamados: Documentar e registrar incidentes e solicitações de suporte em um sistema de gerenciamento de chamados (ServiceNow).Diagnóstico Inicial: Realizar diagnósticos iniciais para identificar e resolver problemas técnicos de nível básico.Escalonamento: Encaminhar problemas mais complexos para equipes de suporte técnico de níveis superiores… Show more Atendimento ao Cliente: Interagir com os usuários para entender e resolver problemas relacionados a hardware, software e redes.Registro de Chamados: Documentar e registrar incidentes e solicitações de suporte em um sistema de gerenciamento de chamados (ServiceNow).Diagnóstico Inicial: Realizar diagnósticos iniciais para identificar e resolver problemas técnicos de nível básico.Escalonamento: Encaminhar problemas mais complexos para equipes de suporte técnico de níveis superiores, quando necessário.Colaboração: Trabalhar em estreita colaboração com outros membros da equipe técnica para garantir a resolução eficiente de problemas.Manutenção de Documentação: Manter documentação atualizada sobre procedimentos e soluções para problemas recorrentes. Show less -
Marketing AssistantTrinity Coworking Sep 2022 - Jul 2023Campos Dos Goytacazes, Rio De Janeiro, BrasilReception and customer service in person and through WhatsApp/Instagram/Facebook, scheduling appointments, creating posts and stories for Instagram and WhatsApp, updating service and package spreadsheets, and creating mini websites.
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Accounting AssistantCapital Consultoria Dec 2019 - Feb 2021Campos Dos Goytacazes, Rio De Janeiro, BrasilTax, accounting, and legalization department routines: Fiscal closure, Simples Nacional (Simplified Tax Regime), service invoice issuance, submission of annual declarations (DUB-ICMS, ECD, DIMED, DIMOB, etc.), bookkeeping, company opening, modification, and closure.
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It Support Analyst - Level 2Indra Company Aug 2014 - Mar 2019Customer support via remote assistance, providing guidance on the use of Windows 7, Windows 10, Microsoft Office suite, and various software.
André Fernandes Education Details
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Marketing
Frequently Asked Questions about André Fernandes
What company does André Fernandes work for?
André Fernandes works for Uticket
What is André Fernandes's role at the current company?
André Fernandes's current role is Desenvolvedor de front-end.
What schools did André Fernandes attend?
André Fernandes attended Estácio, Universidade Candido Mendes, Iff - Instituto Federal Fluminense.
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