André Ferreira De Lima Email & Phone Number

Americana, São Paulo, Brasil

As a requirements analyst, I perform surveys on the needs of external/internal clients, analyzing feasibility with the development team, generating descriptions of how changes should be implemented. In my role as project manager, I create the necessary documentation for client acceptance and monitor the progress of implementation and delivery. As a member of the development team, I act as both Scrum Master and Project Owner: organizing work routines, sequencing the flow of implementation demands, checking the calls that should be implemented in the next sprint, organizing sprint planning meetings, and seeking to bring the team's work method into Agile culture. I also perform source code analysis (debugging) in Delphi language, searching for errors and implementing small adjustments. In general, within the company, I provide training and internal support for system doubts or mediating conflicts/doubts of work processes, facilitating communication between the development and support department or between the client and MBM.

Americana, Sp - Brazil

Responsible for organizing the routine and work processes of the technical support team, providing system usage training, preparing infrastructure and integration of hired analysts, interviewing and selecting candidates to fill open positions. I also act as a facilitator of communication between the department and other departments of the company, or assisting in the resolution of conflicts that may exist within the team, with clients, or between the team and other departments. I provide customer support whenever necessary, following the same routine as support analysts: answering questions, registering, analyzing and forwarding calls.

Americana, Sp - Brazil

Registration of test scripts, checklists, and other verification methods. Creating compatible test data for required tests. Registering and tracking failure occurrences for later statistical analysis. Testing based on specification or experience. Static (black box) or dynamic (white box) testing. Task management through Agile methodology such as SCRUM, Kanban, Team Foundation Server (TFS - Microsoft). Creating error reports using Microsoft OneNote. Creating basic automation routines using SikuliX.

Americana - Sp

Test case registration, checklists, and other verification methods Data mass creation compatible with necessary tests Specification-based or experience-based testing Static (black-box) or dynamic (white-box) testing.Participation in the implementation of Agile development methodology SCRUM Task management through post-its/Kanban Creation of error reports using Microsoft OneNote

Americana - Sp, Brazil

Management of technical support team Integration and training of new employees Customer service to answer questions, manage complaints, and provide training.Registration of service requests with customer questions, correction requests, and improvement suggestions Creation of learning material for later use (knowledge base)

Americana - Sp

Teaching classes to students from basic to advanced level.Teaching classes to students from basic to advanced level.

Americana - Sp, Brazil

Support for IT users in the company, for the use of TOTVS Protheus system, as well as general hardware and software support. Programming in TOTVS-ADVPL language

Americana - Sp

Providing customer support via phone and email to address inquiries about the ERP system provided by the company. Creating orientation manuals and conducting user training.

Americana - Sp

Development of ERP systems using Borland Delphi programming language, Firebird and Microsoft SQL Server databases.

Americana - Sp

Development of healthcare management systems using Borland Delphi programming language and Microsoft SQL Server database. Provide user support for the system provided by the company.

Mba Em Liderança, Gestão De Equipes E Produtividade, Administração E Negócios, 08

Bachelor'S Degree In Business Administration, Business Administration

Data Processing Technician, Information Technology (It)