Andre Florencio Email & Phone Number

Muro Alto, Ipojuca, Pernambuco, Brasil

Supervisionar a comunicação com os hóspedes VIPs antes da sua chegada, contactar os hóspedes, tanto hospedados como não hospedados, para felicitar aniversários. Inspecionar os quartos dos hóspedes, tanto os gerais como os com pedidos especiais. Coordenar os tratamentos VIPs com o Room-ServiceAnalisar, gerir e responder a reclamações. Compilar e enviar relatórios semanais sobre o TripAdvisor, Booking e Media Reviews. Colaborar com a recepção nos check-in's e check-out's em momentos de pico de serviço.

Rio De Janeiro, Brasil

Transport foreign customers within the national territory and make stops along the way to present famous tourist attractions or even spots of interest according to the customer's profile.

Rio De Janeiro, Rio De Janeiro, Brasil

I worked assisting the store manager and coordinating employees to achieve excellence in the sales operation. As an assistant manager at an airport store, I had the challenge of quickly solving customer problems, demanding quick thinking and diplomacy.Succeeding, i was promoted as Customer Relationship Assistant. One of my duties was solve some issues related to costumers experience, helping and keeping the good relationship between clients and brand.

Rio De Janeiro, Rio De Janeiro, Brasil

I have worked as a member of the fidelity program Rock in Rio Club, across many actions during the event, we provided the best possible experience that only the Rock in Rio Club customer can have,at the same time, we were presenting the program to prospective clients. It was a unique opportunity to absorb all the energy of the event and convert it into an exceptional operation, to have the chance to work with renowned professionals, and to learn more and more how to manage an event with perfection.

Rio De Janeiro, Rio De Janeiro, Brasil

I worked with the first Ice Creamy franchise in Rio de Janeiro, an ice cream franchise prepared in cold stone, using exclusive handmade recipes with imported raw materials and low-fat ice cream. It was a challenge to absorb knowledge about the franchise market, networking, and improvements in customer service. I also had the opportunity to work with a media content creator for the franchise's social media.

Rio De Janeiro

I worked in the athletes' village during the Rio 2016 Olympic and Paralympic Games. Help and support athletes or committee country representant to print event tickets. It was a great experience to be able to interact with athletes from different countries and different cultures. This event allowed me to meet great professionals and improve/learn languages.

I was part of a logistics team in charge of organizing, distributing, and checking all the furniture destined for the condominium apartments where athletes and journalists stayed during the Rio 2016 Olympic and Paralympic Games.

Rio De Janeiro

I participated in a project to update establishment data and register new ones for the Google Maps customer list. (Google Footprint Project).

Rio De Janeiro

I received and checked incoming mail and mailbags, operated mail processing equipment such as letter preparation lines, letter indexing and sorting machines multi-line optical character machines, and bar-coding equipment, performed manual sorting duties, and prepared documentation for dispatching mail, processed underpaid mail, bulk mail lodgements, express mail, and other mail services, investigated complaints regarding lost items.

Rio De Janeiro

Acted in the printing and delivery of the 2014 World Cup tickets to customers and kept them informed of any possible changes about ticket collection points.

Rio De Janeiro E Região, Brasil

Cumprimento da rota que fora elaborada junto ao meu supervisor, visando alavancar as vendas da empresa através da divulgação da imagem da mesma.

Rio De Janeiro E Região, Brasil

Atuava no primeiro cinema totalmente prime do Rio de Janeiro no setor de bilheteria, recepcionando os clientes com uma das melhores ferramentas que um atendente deve usar, o sorriso, vendendo os ingressos para as sessões ou informando sobre as sinopses dos filmes.

Análise E Desenvolvimento De Sistemas

Tecnológo, Marketing, 5º Período

Activities and Societies: Participo do escritório de práticas de Marketing (EPM) criado pelo ex-coordenador de Marketing do Centro.