Andre Forrest Email & Phone Number

Suwanee, Ga, Us

Fort Lauderdale, Florida, United States

1. Reviews student accounts for completion, accuracy and adjustments in accordance with federal financial aid regulations, state statutes, and institutional guidelines.2. Provides counseling, responds to inquiries, and resolves issues for students and parents regarding financial aid matters such as documentation, registration, bursar and advisement, amongst others.3. Creates presentations and assists in delivering financial aid presentations or workshops. Attends and participates in financial aid related activities.4. Participates in financial aidduties such as verifications, c-flag reviews, and aggregate loan breakdowns of selected student applications.5. Acts as liaison withAdmission Office regarding recruiting and other financial aid matters.6. Communicates with academic units regarding registration issues for students requesting financial aid.

Sunrise, Florida, United States

• Handle customer service calls ranging from billing and payments to plan changes and upgrades• Offer solutions and resolve issues while working to transition each call to a sales opportunity; working to meet daily and monthly sales goals.• Deliver personalized recommendations of DIRECTV products and services to customers’ needs

Fort Lauderdale, Florida

• Call out to confirm upcoming reservations• Verify client data to ensure accurate data is maintained• Answer inbound calls to book, cancel or alter reservations• Fax hotel close-in cancels or changes to new and existing reservations • Track cancellations each day and report results to supervisor or manager• Offer ancillary revenue items to clients such as car rentals and Grand Canyon excursions to further enhance client experience

Orlando, Florida Area

• Managed high volume of phone calls effectively and efficiently in a complex and fast paced environment• Addressed and resolved customer complaints professionally• Gathered and verified all required costumer information for tracking purposes• Operate Guest Service Call Center systems and applications in an accurate and efficient manner

Orlando, Florida Area

Provide exceptional and friendly customer serviceAnswer questions about menu selections and made recommendationsRecord orders and worked with other team members to ensure that food and beverages are served in a timely mannerAddress guests’ needsManage closing duties, including restocking items and reconciliation of the cash drawer

Orlando, Florida Area

•Provide exceptional and friendly customer service•Answer questions about menu selections and made recommendations•Record orders and worked with other team members to ensure that food and beverages are served in a timely manner•Address guests’ needs•Manage closing duties, including restocking items and reconciliation of the cash drawer

Miami/Fort Lauderdale Area

•Prepared sandwiches, side items and other menu items•Put together catering orders based on guest requests•Ensured a clean work area

Bachelor Of Science, Hospitality Management, Event Management, Restaurant And Foodservice Management

Bachelor Of Science (Bs), Hospitality Administration/Management

Activities and Societies: Current member of POMP (Peer Outreach Mentoring Program)

Associate Of Arts (Aa), General Studies