André Mendonça

André Mendonça Email and Phone Number

Senior CRM Planning and Operations Manager @ Kaizen Gaming
Lisbon, Portugal
André Mendonça's Location
Lisbon, Lisbon, Portugal, Portugal
About André Mendonça

12 years' iGaming experience in CRM, Key Account Management, Casino and Sportsbook.

André Mendonça's Current Company Details
Kaizen Gaming

Kaizen Gaming

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Senior CRM Planning and Operations Manager
Lisbon, Portugal
Website:
kaizengaming.com
Employees:
2988
André Mendonça Work Experience Details
  • Kaizen Gaming
    Senior Crm Planning And Operations Manager
    Kaizen Gaming
    Lisbon, Portugal
  • Kaizen Gaming
    Senior Crm Planning & Operations Manager
    Kaizen Gaming Dec 2024 - Present
  • Kaizen Gaming
    International Crm Senior Manager
    Kaizen Gaming Sep 2023 - Dec 2024
  • Kaizen Gaming
    Crm & Sportsbook Manager (Portugal)
    Kaizen Gaming Apr 2019 - Sep 2023
    Lisboa
  • Bet.Pt
    Head Of Sportsbook
    Bet.Pt Sep 2016 - Apr 2019
    Lisboa E Região, Portugal
    - Main responsible for the rentability of the business.- Monotoring and define the payout matrix of all sports.- Responsible for all the onsite content and sportsbook offer.- Responsible for active sportsbook customers, monotoring in a daily basis their behaviour.- Define and ensure delivery of a localised content strategy for CRM so engagement is maximised foreach segment.- Ensure that targeted promotions are competitive, attractive, cost effective, relevant and aligned withother areas of the business always. Monitor and report on results and performance.- Work closely with VIP, Development, Customer Support and Marketing team to deliver consistencyon our promotions and to ensure that the targeted KPI's will be delivered.
  • Betsson Group
    Sportsbook Manager
    Betsson Group Feb 2016 - Sep 2016
    Malta
    - Responsible for active Sportsbook customers from Brazil and Peru. - Take ownership of end to end campaign planning, from conceptualisation and briefing & resource allocation to analysis, reporting and optimisation. - Coordinating design, copy/translation and content team.- Responsible for business KPI's.- Work directly with Marketing team to help in acquiring new customers.- Managing the content on site and ensuring that online content is accurate, thorough, user-firendly,and up-to-date.- Contributing to a Sportsbook technology roadmap.
  • Dhoze
    Sportsbook Manager
    Dhoze Oct 2014 - Jan 2016
    - Execution promotional makerting campaigns and activities- Ensuring adherence to deadlines is kept and campaign/project delivered in time with impeccablequality- Ensuring quality is managed across all levels including but nor limited to: translations, content,artwork, bonuses, newsletters and processes/procedures- Responsible for sharing campaign information to all stakeholders such as Customer Service- Managing the content on Partner Brands websties and ensuring that online content is accurate,thorough, user-firendly, and up-to-date- Regularly send email/sms communications (dynamic content, list segmentation, implementingtracking URL's, scheduling) as assigned.- Managing and maintaining email marketing system and the CMS- Optimizing CRM structure- Liaising project and campaign ideas with product managers- Coordinating design, copy/translation and content team- Processing daily campaign requests- Initiating new ideas for funcionality and technical solutions for campaigns
  • Dhoze
    Crm Manager
    Dhoze Apr 2014 - Oct 2014
    Weekly analysis of segmented database with different offers to different customer segments.Creating offers / segmented promotions taking into account the importance of the customer for the company.Monitoring business through daily reports, transactions and movements of the database.Analysis of duplicate or fraudulent accounts through a daily monitoring of new/existing customers, analysing their transactions / betting pattern.
  • Dhoze
    Marketing & Crm Executive
    Dhoze Mar 2013 - Apr 2014
    - Delivering CRM strategies to retaining existing customers and expanding our database.- Assists the VIP Manager building a plan to retain VIP customers and to create brand loyalty.- Responsible for onsite content and email sendouts.- Responsible for weekly analises of our database creating segmented offer to all customers.

André Mendonça Education Details

Frequently Asked Questions about André Mendonça

What company does André Mendonça work for?

André Mendonça works for Kaizen Gaming

What is André Mendonça's role at the current company?

André Mendonça's current role is Senior CRM Planning and Operations Manager.

What schools did André Mendonça attend?

André Mendonça attended Instituto Politécnico De Leiria.

Who are André Mendonça's colleagues?

André Mendonça's colleagues are Marcionílio Neto, Tacia Goncalves, Alexandru Alecse, Constantinos Refoulias, Martín Wizenberg, Ezra Silva, Dimitris Dapontes.

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